Pets Plus Us | Pet Insurance Review

Mailed an accumulative amount of receipts that they claim they didn’t get, apparently their is a 6 month window in which you can claim. Rates increased as u used the insurance....go with a company that is more transparent...all they want is your money

The only exclusion on our policy was a mild skin allergy under our dog's chin. It was listed as the only exclusion on the policy. Two years into the policy he broke a nail on his left hind foot, something he had done prior to the policy, but it was not listed as an exclusion. After breaking his toe again a year ago, our vet was worried about cancer in that toe so it was amputated. The bill was close to $1000 and the insurance company denied the claim as they claimed it was a pre-existing condition, though they did not make it an exclusion when the policy was purchased. Our vet even wrote a letter to them. Very poor customer relations, slow getting answers, poor compant to deal with.

Great insurance and customer service is fantastic

Pets Plus Us is a truly awesome Insurance company. I feel sorry for nay who use anything different.

After having this policy for 1 year without any claims, upon renewal my policy charges were increased by ~$6.00/month. When asking why I was told inflation & increasing vet bills in your area, the man was very un sympathetic and said that's how it is. That seems a lot to me, the representative did not even try to review the policy with me.