Pets Plus Us | Pet Insurance Review

I was recently forced to switch to pets plus us because PC pets was not renewing or offering pet insurance anymore. I called them to see how the transition was going to take place. They told me that my account would debited on the 23rd of every month. I have a special account for bills only to keep track of stuff. That was fine, it was actually debited on both the 22nd and 23rd. I was not notified that I needed to have double the payment available even after verifying everything on Monday the 20th. So because I was not aware that I needed to have extra money in my account I will receive an NSF charge. They said that they would reimburse me because it was their fault within 7-10 business days which is unacceptable since it’s not a claim it’s their mistake. If I did not pay my insurance on time and waited 7-10 business days would my pet still be insured? I asked to speak to a manager and the girl that I spoke with hung up on me and I’ve yet to hear from a manager. Not the best way to start, I will be looking for a new company that doesn’t hang up on their customers:)

My dog recently underwent major spine surgery. The whole experience was extremely stressful but knowing I had insurance for her lifted a huge weight off my shoulders. I submitted several claims over the month and all of them were covered, no questions asked. Thank you Pets Plus Us for making the whole experience a little less stressful!

PetsPlusUs made a very difficult time much easier for us. They were compassionate and easy to deal with.

Great service

Jenny was a huge help. She answered all of my questions and addressed my concerns. She followed through with my request with professionalism and and efficiency. Thanks Jenny!!