1
out of 5
POSTED: | BY: Phyllis
I want to cancel the policy, and you certainly do not make it easy.
Please cancel the policy..
4.1
out of 5
Number of reviews 867
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
1
out of 5
POSTED: | BY: Mike
This company will do anything to avoid paying a legitimate claim!
Had to have a toe removed as our vet thought a toe nail injury could become cancerous. No pre-existing condition listed on our policy other than a skin problem under his chin. Somehow they felt the two were connected. Customer service was beyond slow.
1
out of 5
POSTED: | BY: Matthew
Stay away, misleading coverage maximums
The worst customer service and false coverage.
On a 6 week trial that had an option to be extended on the same plan.
My pup had to have emergency surgery and I had been at ease knowing I had $7500 in coverage to cover it. Went to submit the claim and BOOM. We're happy to inform you you've been approved for $1000. STAY CLEAR OF THIS COMPANY
5
out of 5
POSTED: | BY: Natalie
Do not deal with this company
Mailed an accumulative amount of receipts that they claim they didn’t get, apparently their is a 6 month window in which you can claim. Rates increased as u used the insurance....go with a company that is more transparent...all they want is your money
1
out of 5
POSTED: | BY: Lynn
How to avoid paying a claim!
The only exclusion on our policy was a mild skin allergy under our dog's chin. It was listed as the only exclusion on the policy. Two years into the policy he broke a nail on his left hind foot, something he had done prior to the policy, but it was not listed as an exclusion. After breaking his toe again a year ago, our vet was worried about cancer in that toe so it was amputated. The bill was close to $1000 and the insurance company denied the claim as they claimed it was a pre-existing condition, though they did not make it an exclusion when the policy was purchased. Our vet even wrote a letter to them. Very poor customer relations, slow getting answers, poor compant to deal with.
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.