Pets Plus Us | Pet Insurance Review

We had over $5,000 in claims and had to wait nearly 2 months to be paid back (assuming the transfers show up in the next day or 2). Why the delay? I received email after email saying I had missing information. I would call day after day asking what information was missing. They would tell me it was from our dogs old vet and nothing I could do. I still received the emails and continued to call asking why and what I could do to be paid back. Turns out, the old vet faxed the information to the wrong number and a month and a half later Pets Plus Us still hasnt tried to follow up with them and just left me on the hook. Each time I called I would get the run around. Today Kelly promised to look into it and call me back (as previous agents on the phone did). She was the first to call back and told me I am being reimbursed right away. Thank you Kelly.... what was an awful experience all throughout was made better by you. Also, for anyone reading.... be aware that when your vet tells you to call poison control and you spend upwards of $100 on that phone call so that the vet can receive proper information, this will not be reimbursed as Pets Plus Us has their own poisons call center. I feel this is something everyone should know as it seemed like a bit of a gimmick not letting me call the professional of my choice but being forced to use Pets Plus Us' call center.

Absolutely the WORST customer service I have ever encountered. Paid reliably and when I finally have a claim, this company falls short and keeps denying my claim under the presumption 2 different Veterinarians lied on my dogs medical records when stating my dog was 100% healthy before my contract was instated. COMPLETE AND UTTER SCAM!!! I have been fighting with this company for almost 2 months now to get my money that is rightfully owed to me. Complete joke!! Save your money and find a different company.

As a Labrador Retriever breeder I know 'home-time' adjustments are stressful on pups - and that these curious 'toddlers' are eager to put everything and anything into their mouths! I want to send them home with the best start possible, and Pets Plus Us is a part of that. The added assurance of sending them off with Pets Plus Us coverage brings peace of mind that our pups will have the best veterinary care because bills will always be manageable. And now to see that they have partnered with Costco to offer members even more of a discount, icing on the cake!

I've had a pretty good experience so far. The reimbursements are relatively quick and simple, and I really like that alternative therapies are covered. The only reason I'm not giving a 10 out of 10 is that my dog needed a surgery to prevent him from bloating (as he had bloated before) and Pets+Us argued that the surgery was prophylactic so they refused to cover it... I understand their argument, but the surgery was medically necessary for my dog, so it was pretty disappointing.

Very happy with Pets+Us Insurance for both my dogs. I am able to have the very best care including alternative therapies. Customer support is excellent and I feel like I finally found a company that listens to customers!