5
out of 5
POSTED: | BY: Anne
Quick and efficient, very responsive to questio
Excellent customer service, they processed my claim after I lost my receipts
4.1
out of 5
Number of reviews 720
Updated: May 29, 2024
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider.
*Blue Ribbon Benefits not available in Quebec.
4
out of 5
POSTED: | BY: Michelle
No hassle submissions.
They are a no hassle company when it comes to remitting your reimbursements. Overall they are fast to pay out.
5
out of 5
POSTED: | BY: Liann Martin
Awesome service. Would highly recommend this company.
We only had insurance for a couple of months and Bubba broke his leg and had to have surgery to have 4 pins put in his leg. They covered their portion with no questions asked very quickly. We will be keeping pet insurance for Bubba but we hope he will remain healthy after this unfortunate accident.
5
out of 5
POSTED: | BY: Susan
Great! Fast and easy.
My claim was easy to submit and received a cheque quickly. Great customer service.
5
out of 5
POSTED: | BY: Terri G
I take back my previous comments - Pets Plus Us has reassessed and come through for us!!!
I left a 1 paw review not too long ago - at that time our claim for an Anal Sac Adenocarcinoma had been denied... Since then, I settled down and sent a rational email outlining my concerns and frustrations to Pets Plus Us. I was contacted by an advocate from the company - she was very helpful! Michelle outlined exactly why our claim was initially denied, explained how to request a reassessment and forwarded our appeal email to a claims manager. In less than 24 hours our reassessment was complete and our claim deemed to be payable! Such a relief that we can move on and focus on helping our fur baby heal!
Monthly Cost
Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.
Coverage
You have a co-pay of 10%, 20% or 30%.
The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.
Payout Limits
Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.
Deductible
$100 – $700 age-based annual deductible.
Age Limits
Pet must be at least 7 weeks old to enroll.
There is no upper age limit.
Waiting Period
Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.
Exclusions
All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement.
All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim.
What’s not covered:
Dental care
Reproductive health
Experimental treatments
Wellness or preventative care, unless a Flex Care plan is added
For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership.
As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more!
*Blue Ribbon Benefits not available in Quebec.
Check Pets Plus Us out on Instagram, Facebook, and Twitter.
Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.