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  2. Pets Best Pet Insurance Reviews

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.

Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

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Average customer rating

9.0 Out of 10
60 Days 1 Year Lifetime
Rating 5.1 6.1 9.0
Count 30 277 6899
2
 Out of 10

Garbage

Insurer: Pets Best Pet Insurance Reviews
Posted: 09/04/2021
By:
Lily
Finnerity

Takes over a month to process claims even though they boast a quick process.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Mixed Breed Medium (20-70 Lbs)

Age of Pet
1 - 8
10
 Out of 10
Recommended

Peace of Mind

Insurer: Pets Best Pet Insurance Reviews
Posted: 09/04/2021
By:
Jennifer
Cochran

I have been a long time Pets Best customer for all of my dogs. You hope that you never have to use your insurance, but when you do, you want the process to be user friendly, clear, and easy to understand. I have found Pets Best to be all of those and more. During the 22 months my dog Skye battled cancer, Pets Best was all of those and more. I was able to focus on Skye and not the bills because I knew Pets Best was there for Skye and me. When I had to make the call that Skye had passed away, the customer service rep cried with me. I highly recommend Pets Best.

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Injury/illness
Claim Amount
Breed

Golden Retriever

Age of Pet
Over 8 years
10
 Out of 10
Recommended

Exactly What We Expected, Will Them for 12 Years

Insurer: Pets Best Pet Insurance Reviews
Posted: 09/02/2021
By:
Jenni
Swedlund

We researched many pet insurance options before selecting Pet's Best. They had the best deductibles, coverage for the best price. We were with them for 12 years and reached the max payout for our dog's cushings disease but they also helped us with many other vet visits. The premium did increase substantially over time (started at just over $20 and ended over $100) but that seemed reasonable as our dog aged. We would recommend Pet's Best to a friend.

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Injury/illness
Claim Amount
Breed

Boston Terrier

Age of Pet
1 - 8
10
 Out of 10
Recommended

First claim

Insurer: Pets Best Pet Insurance Reviews
Posted: 08/31/2021
By:
Sandra
Butschli

This was my first claim and the process was very simple and quick.

Did you find this review helpful?
Injury/illness
Claim Amount
Breed

Portugese Water Dog

Age of Pet
Under a year
Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.

Deductible

$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care

Exclusions

Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

 

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