Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 on TrustPilot and is recommended by veterinarians across the U.S.

Average customer rating

9.1 Out of 10
60 Days 1 Year Lifetime
Rating 8.7 9.3 9.1
Count 71 1185 4390

Pets Best

10
Out of 10
Recommended
Insurer: Pets Best
Posted: 02/08/2019
By:
Cindy

I've been with Pets Best for 9 years and they have always been Great! They're quick to process claims, give detailed information on the money you receive back and very helpful. I started coverage 9 years ago when my dog was a puppy. As she's gotten older,...

Injury/illness

Skin problem

Claim Amount
$100 - $500
Breed

Mixed Breed

Age of Pet
Over 8 years
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 02/07/2019
By:
Mary Ann

I've been with this company for many years. They have helped us with all of our fur babies. They are always helpful when I call with a question. They have never been late on a payment after a claim is finalized. Unlike some other pet insurance companies,...

Injury/illness
Lameness in front left leg
Claim Amount
$100 - $500
Breed

Sheltie

Age of Pet
Over 8 years
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 02/07/2019
By:
Daniela Diaz

I used for the first time this week and the claims are paid right away, so far this has been a great experience

Injury/illness
Claim Amount
Under $100
Breed

Mixed Breed

Age of Pet
Over 8 years
9
Out of 10
Recommended
Insurer: Pets Best
Posted: 02/04/2019
By:
Maxine Dancer

Easy to make claims on line and easy to work with. I was really disappointed that the neutering and dental cleaning was an either/or coverage. Had That been clearer in the policy, I would have done one last year and one this year. I'm pretty upset...

Injury/illness
Neutering and dental cleaning
Claim Amount
$100 - $500
Breed

Bernese Mountain Dog

Age of Pet
1 - 8
Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.

Deductible

$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care

Exclusions

Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.