Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.

Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider. 

Average customer rating

9.2 Out of 10
60 Days 1 Year Lifetime
Rating 6.2 9.2 9.2
Count 18 1421 6502

Pets Best

2
Out of 10
Insurer: Pets Best
Posted: 03/13/2020
By:
Todd

I have been a long time customer. I am also a professional in the veterinary field. Claims processing takes upwards to 30 days or more. You should be ashamed of yourselves and embarrassed to stand behind that. You send cut and paste policy holder info in...

Injury/illness
Claim Amount
Breed

Great Dane

Age of Pet
Over 8 years
5
Out of 10
Insurer: Pets Best
Posted: 03/12/2020
By:
Thomas Rivera

I filed a wellness claim for one of my dogs once I had confirmed that wellness coverage had kicked in. They advertised an under 8 day turn around time, however when I called after making the claim to confirm receipt of all requisite documentation (this...

Injury/illness
Claim Amount
Breed

Siberian Husky

Age of Pet
1 - 8
10
Out of 10
Recommended
Insurer: Pets Best
Posted: 03/10/2020
By:
Judith Calderon

My cat is about 17 years old (a rescue, so not sure) and we have had Pets Best for about 14 years. They have seen us through UTI’s, an abscessed paw, diabetes, pancreatitis, seizures and many other ailments - and they have been a lifesaver! I wouldn’t...

Injury/illness
Claim Amount
Breed

Tabby

Age of Pet
Over 8 years
3
Out of 10
Insurer: Pets Best
Posted: 03/03/2020
By:
Marcy Lopes

I have only used this insurance for preventive care so far. When I got the insurance a little over a year ago, claims were paid within 10 days. They advertise quick claim processing with the average claim processed in 5 days. My dog was seen on 2-15-20...

Injury/illness
Claim Amount
Breed

Mixed Breed

Age of Pet
1 - 8
Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. 

Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).

Two optional Wellness plans to cover routine care. 

24/7 Pet Helpline, powered by whiskerDocs is included on all policies. 

The pay-out amount is based on your actual vet bill. 

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. 

Unlimited lifetime limits.

Deductible

$50 - $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. 

Pets Best does not restrict coverage or availability for older pets.

Waiting Period

Waiting periods are based on the effective date, usually the day after enrolling: 

14 days for illness claims 

3 days for accident claims 

0 days for routine care

Exclusions

Pre-existing conditions are not covered. 

Elective and preventive procedures are not covered. 

Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. 
 
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.