Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,195

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Lorena M.

Quick on reimbursing money back

Quick on reimbursing money back. Haven't had no Issues. I've been with pets best for 4 years.
5

out of 5

POSTED: | BY: Tina G

Pets Best is the Best !

Pets Best is the Best !! Fast response to claims . The Pets Best app makes filing a claim easy .
5

out of 5

POSTED: | BY: Nancy Falkenstein

Cara's first claim

I had a claim for my puppy. Cleared in three day. Refund was what I expected.
1

out of 5

POSTED: | BY: DeMarco Owens

I a new to Pets Best

I a new to Pets Best. I am displeased with my coverage. I have a neighbor who is a member for several years and her items are always covered. Her and my dog went and had the same conditions. My refund was only $100 something from a $700 bill. Beyond unfair. Would not recommend this insurance to anyone. Also the turn around time was unbelievable. Just to get that kind of repayment was unbelievable.
1

out of 5

POSTED: | BY: Joyce Schehl Kluck

I expect claims to be processed in a…

I expect claims to be processed in a timely manner. 2 weeks is my expectation. However consistently Pets Best has taken more like 6 weeks. I am extremely disappointed in this processing time and will be dropping them as soon as I can find a new insurance.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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