Nationwide | Pet Insurance Review

Everything is fine except claims processing time which seems to take close to a month.

By far the best decision we made since becoming pet parents, Nationwide Insurance has met and exceeded all our expectations. They don't just cover healthcare costs, but they actually go the extra mile to check up on the welfare of the doggy patient. It's so reassuring to know that whatever happens, Ranger will be taken care of.

I always receive excellent service from Nationwide. I am very pleased.

Your service is quite helpful, however multiple products are on the market and competing on price and features for account service. Online secure claims submission, e-signature, claims tracking, and document uploads are all common tools of your competition. I would say I'm satisfied with your insurance, however the process of accessing it is not competitive with your peers. Printing, hand signing, scanning and emailing documents and attachments is a poor process for 2018. As is waiting multiple weeks without status tracking etc. I imagine many of your claims are routine, however major reimbursements take what seems the same path as minor ones. If I'm waiting for $60 or $1000 reimbursement I'm still in the dark for weeks, while I've fronted you the money at no interest, for families where this is a financial hardship... Your service needs to modernize and prioritize in a way that is transparent to your clients.

Yes basically I am satisfied. I have had Pet Insurance for 11 plus yrs now. I wish we could get re-emburst more than one time a year for Flea and Tick medicine but that’s I suppose a minor detail We pay quite a bit in each year and I don’t use and haven’t fortunately had to use it except for regular check ups. I do takes good care of my babies which it is has it should be.