Nationwide | Pet Insurance Review

This is based on my encounter when I called in to cancel account. The customer Service Rep by the name of Yvette very rude and unprofessional. Trying to tell me my credit card was not charged when I clearly see it on my bill. She has no knowledge on how to deal with customers or their issues. I feel this changed my view on VPI and me wanting to stay. I glad this happened and now I can move on from their service.

I am a VIP customer for over 8 years, I hade many dogs and very satisfied with my insurance. The last time I field a claimed was for my 2 year old Cassidy (boxer/Master shift)she torn her ligament the bill was over $1000 and VIP reimbursed me all, even the after care. I visit Helping Hands in Baltimore and got outstanding service. Cassidy is now back to her normal active life playing with her sister. Thank you VIP for always come thru with repaying my vet bills. VIP helps me also with my Vet bills that can put holes in your pockets with two dogs. If you love your animal you need to signed up for VIP so you can afford all medical care you need to keep you pet in good shape and healthy. The only thing I don't like is you have to wait so long for the re-imbursement.

I actually first got VPI insurance for my previous dog, Logan, over 18 years ago. The dog we had before him was VERY ill with heart issues and I had no coverage. I purchased VPI the day we brought Logan home. After we lost Logan, I did the same for Bentley. I've never done the math, so I can't say one way or the other whether we got more out than we put in over the years, but I CAN say that it is a huge relief—and a huge help— when you receive that VPI check after a very large medical expense (and we have had plenty). Add to that the quick turnaround of claims and the very personal, compassionate and knowledgeable service you receive when you call, and the insurance, to me, is worth every penny.

I have placed 3 claims thus far for my 2 year old Russian Blue. Twice he was taken to the emergency hospital for vomiting/dehydration.Most recent claim was when he broke his leg.Claims were paid promptly

Ranger is a 6 year old labradoodle. When he was 2 he tore a ligament in his left knees, which had to be replaced. Then 2 months later he ate something that caused a blockage and had to have emergency surgery. At that point I decided to get VPI. The left knee was of course excluded, but after 6 months the stomach blockage incident was taken off exclusion. At age 4 he tore the ligament in his right knee! Vpi paid for all but my deductible and also covered the laser treatments that got him moving again.