Nationwide | Pet Insurance Review

VPI has truly saved us! We have an english bulldog and VPI has proved invaluable to us. I have recommended to anyone I know getting a puppy. Customer Service is great and respond quickly.

Glad we got this insurance for our dog. We upgraded the policy we got but we have gotten our money worth do far. We got a puppy when we purchased the insurance and our puppy has had numerous visits to the vet for spaying, shots, Urinary tract infections, skin infections and the insurance has paid for a lot of our pups care which has been close to $2000.00 in the last 11 months. The insurance has been well worth the investment for us.

After our family lost our 8 year old Golden retriever to cancer, We purchased VPI. When we brought Melody home as a puppy. My husband was very skeptical until at three Melody went up for a frisbee and came down in a hole with a torn Acl. VPI payed for exactly what the policy said they would pay for, the process was easy and the checks were paid fairly quickly. We added our puppy Harmony also a Golden to the policy . With high energy dogs like Goldens, VPI allows us to feel like we can handle emergencies if they occur.

I've been a paying customer of a Premium Plan for SIX YEARS at $50 a month. My dog has been relatively healthy for that whole period. Last month, my dog got cancer, to the tune of $2000. A deadly cancer called hemangiosarcoma. She needed bloodwork, cytology report, meds, and ultimately surgery to remove the rapidly growing tumor. When I submitted the expenses, they covered only $560 of my entire bill!!! They told me that my "Premium Plan" was old and had not been updated since 2008 for any adjustments and therefore only this small amount was cover and that they surgery itself was NOT covered. I was outraged! After speaking with the first customer agent, I asked to talk with her supervisor. After getting the run around from the second, I said I wanted to talk to underwriting and they said they do not allow customers to talk to the underwriting department. Then I said I wanted the president's information, so they forwarded me to the "customer advocate" for the president. After 3 very heated calls, she phoned me back the next day and told me that underwriting was correct and that they would not pay any more on my claim. I am canceling my policy.

We have carried basic insurance for our dog since she was a puppy. I have been pleased by the speed and ease of the claims process and have found it well worth the cost. I also appreciate the peace of mind. Well worth it.