4
out of 5
POSTED: | BY: LISA
rate hike disappointment
I have been extremely happy with our insurance plan for our dog Luna. In fact, I have recommended and referred it to several friends. We have not had many claims since Luna's first year, mainly wellness visits. I was very disappointed to see our monthly premium jump 10% to nearly $100/month. That means I am now paying more for my dog's insurance than myself and my son's monthly premium combined. So far this year we have gotten back 206.21 from our $1085.28 in premiums. Now we are paying $100/year more and using the insurance less. Even more frustrating, we were never told that the rates go up as the dog ages when we first got the plan. I think the rate hike in our case is unfair and unwarranted given how much money you are making with us as customers. As a result, we are now looking at other pet insurance plans outside Nationwide. We would like to keep the wellness plan since that is primarily what we use it for but not at this price. It seems to me Nationwide should consider doing what car insurance companies do for customers like us who do not use the services as often so you get discounts based on that. I am hoping you consider that for us so we don't have to leave.