Nationwide | Pet Insurance Review

We are happy with being able to get some reimbursement with our dogs vet bills. But, I do feel taking 30 days from the time it is received and some times longer is a bit much. I do appreciate the ability to make monthly payments because some times we just don't have enough to pay for a year at a time. I do feel you need to speed up your process for processing claims.

I was shocked at the uncaring and unprofessional process of receiving claims. I have been a member since 2000 and have had a number of issues with very low amounts provided to me for different claims. I have called and spoken with supervisors but this last one was so heartbreaking I do not even want to put myself through this stress. My dog was hospitalized, had tests and x-rays along with IV fluids then without any change in his condition, had to be euthanized. The amount of my claim was $1,200 and they had the nerve to process the claim for a mere $145. I am disgusted with this company and if there are animals in my future, you can be sure I will never use this company again and I will let everyone know in the large dog community I belong to on social media, just how bad they really are. Judging from the reviews I have seen, I know I am not the only one that feels this way. Hopefully they will be out of the business soon so they cannot rip others off as they have done to me.

It is nice to have the security that if I need help to take care of my Honey, Nationwide Pet Insurance is there. They've got my back

Divot had all his shots and was neutered. He did have some ear drops. He is doing fine.

I have 4 pets under Nationwide. On some claims, it is fairly easy to file and get reimbursed. But on more expensive claims, the process slows down and requires multiple follow-up calls to find out what is causing the delay --often needing additional info. When I tried to upgrade coverage on one of my cats, I was denied because she had been give a probiotic supplement for a two week period a year ago to stop diarrhea. She has no health issues and yet better coverage was denied. It can be very frustrating working with them. My vet has had to send appointment notes to them multiply times before they recognize that they do in fact have the info. Is this any better at other companies?