2
out of 5
POSTED: | BY: Michael Brock
Slow inaccurate claims process- made up diagnosis to deny claim later
Nationwide denied a valid claim due to their diagnosis of gastroenteritis of my 12 week old puppy for vomiting!!! We took our dog in to the vet while waiting for Nationawide to approve us. New puppy ate something didn’t sit well with him and he threw up. Scared new parents took him to the vet! Well vet diagnosed him with vomiting. It was treated really as don’t let him eat that! It went away. Well the vet submitted the claim and it was denied as I expected because he was not covered yet no big deal. Later on 2 mo later dog is throwing up and we took him again this time they did X-rays and ultrasound found gas in system no blockages and felt It was due to the bully stocked he was getting. $1000 bill there! They denied it as a pre exciting condition of gastroenteritis! After 60 days of reviews! Told vets and they stayed nowhere was he ever diagnosed with gastroenteritis and now I have to go the long process of appealing this claim! Now where in his medical records which nationwide has was he ever diagnosed with this and when I call I am told that he was!