1
out of 5
POSTED: | BY: Ally
Unfair assessment of claims - will spin information to their benefit
I have had the most infuriating experience dealing with my claims that were partially denied because Nationwide asserts that the treatments rendered were for a pre-existing condition. Having read the Company's own definition of a pre-existing condition, it is clear that the Company will just bend your vet records to interpret them in a way that benefits them the most; in other words, they will do whatever it takes to spin the information so that helps them avoid reimbursement. I signed up for this insurance for peace of mind for my beloved pet, who actually has a real problem now that will not be covered, and instead I am not only stressing over the health of my pet but the financial burden of paying 100% out-of-pocket now that I cannot trust Nationwide as a provider. My veterinarian even gladly called Nationwide on my behalf to walk them through my pet's medical history which resulted in Nationwide indicating that they would provide additional reimbursement as a result of that conversation. Have I seen that additional reimbursement or had any follow-up correspondence from Nationwide? -- of course not. I enrolled in this benefit through my employer not realizing, at the time, how many other pet-insurance options there are that make so much more sense for the average pet-owner (especially dog-owners). The coverage (or lack thereof) is not worth the premium you pay -- be advised!