Nationwide | Pet Insurance Review

Nationwide has made life so much easier for me and my two cats. Anytime they have had medical problems, I simply submit the bill from my veterinarian and and all covered expenses (actually, MOST expenses) are paid via direct deposit into my bank account. I have never had a problem with them. It is so gratifying to work with an insurance company that I feel puts the needs and well being of my animals first.

Easy to file claims. No hassles. The insurance does exactly what it says it will do.

The only complaint I have is the time between Nationwide receiving the claim and receiving reimbursement.

Submitting a claim was fairly straight-forward, but Nationwide only approved a small fraction of my initial claims with no explanation. I got a follow-up letter in the mail saying that additional medical history documentation was required (it would be nice if the reason most of my claim was denied was provided upfront). I e-mailed the requested documents and got no response or confirmation of receipt. After about a week, I e-mailed again to make sure they got it. Still no response. Then I got a letter in the mail another week or so after that saying "the forms were received". Why couldn't this have been done more quickly through e-mail? I know that an insurance company has to deal with a lot of claims on a daily basis, but it's 2019. Even one e-mail response from them that said "Forms received" would've saved me a lot of stress. Nationwide eventually processed the other portion of my claims as expected, but the whole process took longer than a month, which I feel could've been done a lot quicker if they took e-mail communication more seriously.

I’m so very happy we had this policy in place! I was hoping we’d never have to use it but filing a claim online was a breeze. Couldn’t have made it any easier and the timeline was great.