Healthy Paws | Pet Insurance Review

I cannot begin to express the level of satisfaction and peace of mind that I have experienced with this wonderful company! After numerous very, very expensive hospitalizations, emergencies, and procedures for my dogs, they have seamlessly covered those claims within several days with no problems or pushback whatsoever. I recommend this company to everyone I know who is looking for pet insurance. They really do it right and do it very, very well! They also have a very caring attitude in their communications, which is comforting during these stressful times as well as through telephone communications.

Great service with Healthy Paws.

Submitting a claim is easy and we receive an answer about what services are approved/denied within a timely manner.

Healthy Paws is easy to work with they process claims quickly. (Faster than my human health insurance!). Moreover, the reimbursements are deposited quickly as well. Overall, a good experience.

I used to be a huge advocate for Healthy Paws, recommending all my friends with pets use their services because they were reasonably priced and quick to review claims. However, due to their new policies for aging pets, I strongly advise everyone stay far away from this organization. I have 2 dogs and immediately bought policies when they were adopted. For almost 8 years, I had 90% coverage with a $250 deductible. Healthy Paws recently came out with a new policy that once your pet turns 7, the highest plan available is only 70%/$500 deductible with no option to pay more for higher coverage or to retain the coverage you had. So they forced me into a policy i didnt choose and only reduced my monthly payments by a total of $20 even though im getting 20% less and double the deductible. The fact that they are doing this based on the age of your pet is disgraceful and highly unethical, as pets need more care as they age (which was their reason for reducing coverage when they replied to my email. It literally said the policy is changing because when pets age the cost of care increases..).This showed me that they do not actually care about your pets well being, knowing that more animals end up in shelters due to high costs for medical care. They are not even willing to stay competitive in their own industry, knowing their competitors offer more customizable plans no matter the pets age. And they know their current customers are stuck with their policies because if we were to get a new policy somewhere else, everything in our pets medical history would be considered a pre existing condition. So the options are to have significantly reduced coverage due to my pets age or have nothing covered at all. Its a terrible position to be put in when all you want is the best for your pets. I’m so upset and disappointed in this company after giving them my business for so many years and am responsible for many of my friends getting policies with Healthy Paws who are now also in the same boat of feeling stuck with this terrible new “rule”. If you’re in the market for a policy, PLEASE get one somewhere else! *and before Healthy Paws tries to reply and recommend contacting them, I did that already. All their reps can do is document my concerns and reiterate what the new policy is.. so its no help.