4
out of 5
POSTED: | BY: Scout's Mom
Thankful for Healthy Paws.
I purchased a Healthy Paws Pet plan prior to bringing my 8 week old Saint Bernard/Italian Mastiff Mix home. I'm thankful I did.
At two years old, my dog ruptured her right ccl... During the exam we learned the left ccl was torn and needed surgical repair as well. Due to her size, the Surgeon did not recommend a bilateral TPLO surgery. Which means, we have to pay $10,000.00 per leg. There is no bilateral discount...
Initially, I attempted to reach a Healthy Paws representative, in my mind, I thought I would be assigned a case worker to assure me the surgeries were covered. I called multiple times and spoke with a representative who would read my policy to me. After multiple calls I learned Healthy Paws does not give preapproval. In my mind I was waiting for the green light from a representative because I knew if I insurance didn't help with the costs; I would be forced to make a different decision. I realize my preconceived notion added to my stress at the time.
I kept the faith and scheduled the first surgery. In June we started with the right TPLO and early September we had the left TPLO. Healthy Paws covered 80% of both surgeries. The app was extremely easy to use, simply upload the documents from the Vet and I would receive compensation shortly after.
Although we are still in the early stages of recovery, I am relieved to have Healthy Paws at my side.
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