Healthy Paws | Pet Insurance Review

I had to send treatment info three times because their system seems to lose records and doesn’t follow-up

A few issues with a large claim. I called the Healthy Paws call center, the first time to determine coverage for an emergency surgery for my dog. I called from the animal surgery center. Then I called the call center again, a few weeks later on paperwork issues regarding the claims process. I was disappointed in the call center, as I did get "stock" answers for both calls. The one call center associate, on the second call regarding paperwork issues, appeared to keep reading from a script repeating to me the same answer a few times. My question had nothing to do with the answer I kept getting. Very ambivalent answers and not very knowledgeable individuals on two of the three calls I made. The third associate seemed to have a bit more knowledge. Suggestion for the future. A claims representative who is knowledgeable about policies and can access them should be on call to help frantic pet owners determine their coverages in an emergency. In defense of Healthy Paws, I did not apparently send in the correct document the first time for reimbursement, so that delay is on me. However, I had to log in to my Healthy Paws account to find the notification. When I did send in the new additional document the review time was shorter. It would have been nice to have been sent a personal email to my email address on file that there was a notice to me on my account. And this item needed attention. I happened to check on the claim a week later to find the request. However, ultimately my dog surgery was covered per the policy guidelines, and I am thankful that it was covered and I had the policy that I had in place. It was very helpful. No complaint as to the coverages and the reimbursement disbursed.

You guys were efficient and requested info before I had to tell you too

When our dog was suddenly diagnosed with a life threatening disease, we were able to get him the maximum treatment without having to do financial gymnastics. Healthy Paws covered all treatments without question and paid out within a couple days of submitting the claim. Our beloved dog did inevitably pass, but we are so thankful to know that we did everything we could thanks to Healthy Paws.

No problem with getting reimbursed. Not a long waiting period at all. Easy access to their website.