Healthy Paws | Pet Insurance Review

Extended periods of time to get claims covered. I have at times had claims up to three months not be closed out or paid out. I frequently need to call multiple times about the same issue and takes weeks for any resolution.

My advice is to stay far away from Healthy paws. I would recommend Insurance through Chewy or Lemonade or Pumpkin. Healthy Paws pretends to act concerned about your pet, but fails quite often to back up that “concern” with action. Every time a claim is submitted, instead of sympathy, concern or basic human decency, I am inundated with notices informing me that it is “illegal to submit fraudulent claims” (which in no way is what I am doing. I am simply submitting a claim for reimbursement for medical care and medication) along with demanding that I perform additional veterinary visits to force my vet to do lab work to substantiate something as simple as an antibiotic, when lab work is not necessary and puts my pet through undo stress and also which is a higher cost. And Healthy paws does not reimburse the cost for vet visits, so they are happy to require additional services like this because they believe that you cannot afford additional visits to the vet, hence will resign and give up on getting your claim reimbursed. Additionally, premium fees go up annually based solely on your dog’s age, which is illegal, and there have been class action suits against them for this. I would not advise in anyway to trust Healthy paws with your animal’s health and safety. They will do anything possible to get out of paying a claim and when you are going through a difficult time, instead of getting any sympathy or support, you receive threatening and insulting email correspondence and a refusal to simply honor the policy. They do not cover vet visits. They do not cover any prevention and when your pet is sick and the last thing you can do is think about submitting a claim, you get a lot of red tape, hassle and accusatory language. ‘Very strongly advise against Healthy Paws.

Very good, stress free experience. I am so thankful to Healthy Paws and the orthopedic team.

It was unexpected that my dog would end up with a lot of medical issues, but Healthy Paws has been amazing in processing and reimbursing. I am grateful.

Healthy Paws is so easy to work with. Communication is clear and concise. I have been with them for almost 9 years and over several surgeries with my dog and they always do a great job.