Healthy Paws | Pet Insurance Review

I have had Healthy Paws pet insurance for my two dogs since they were 12 weeks old. They are now 11 1/2 and 9 1/2 years old. They're very healthy dogs and have had virtually no claims their entire lives. Two months ago, my 11 year old had a wellness exam and his bloodwork had anomalies. The vet recommended x-rays followed by a visit to a surgeon, an ultrasound and a biopsy. Healthy Paws paid the initial claims related to these procedures, up to the $1,000 deductible I have, but now all of a sudden have demanded my dog's vet records since he joined my family 11 years ago! This is to cover the cost of the latest ultrasound and biopsy. When I questioned how this makes sense given the company has already approved claims for this same issue and already have the records documenting when the issue was first detected, I get a response that doesn't address my points and merely reiterating the demand for all records. I find this particularly outrageous, especially given the astronomical premium increases the company regularly imposes. I have literally spent thousands of dollars on premiums with Healthy Paws and am now stuck with the company, sadly. And now the company is slow-walking and imposing obstacles seemingly trying to deny the latest claim (which is roughly $550, though it's already approved claims totaling $1000 (conveniently my deductible) for the same issue. It appears now that I've met the deductible and it's time to start paying 70% of my claims, the company is resisting approving additional claims. When I adopt another dog, I will definitely be shopping for a different pet insurer. I do not recommend Healthy Paws for anyone shopping for pet insurance.

Number one no hassle insurance. Pays claims quickly. Having a sick pet is stressful enough but knowing that you have healthy paws makes it one less thing to worry about especially in emergency situations with their Direct Pay which almost no other insurance companies do. Even filing a claim on the app is seamless and quick. If you're looking for a great insurance look no further this is it.

Bodie’s struggled with many health issues this year and Healthy Paws has been great about paying out our claims in a speedy manner. We appreciate being able to spend our time on our dog and not the insurance claims.

Having Healthy Paws insurance made these two knee surgeries so much better just to focus on her healing and not on the cost. They were so fast with my claims. Thank you and I would recommend Healthy Paws to everyone.

Healthy Paws has been so supportive in the expedited claim reimbursement with the emergent surgery on our puppy