5
out of 5
POSTED: | BY: Bea
Highly recommend!
I’ve had Healthy Paws for the past 4 years and they have been so great! My pup has been through so many accidents (TPLO surgery included) and healthy paws has been able to cover the expenses. Their claims process is so simple to use and they have such a quick turn around time. I’ve never had any issues when submitting a claim and they are very prompt whenever I’ve reached out with questions. I’m always recommending them to any pet parent I come across.
POSTED: | BY: The Healthy Paws Team
Renae - We're sorry your pet wasn't feeling well. As per the policy we do require medical records for all enrolled pets in order to process claims. Once full records are received we will keep them on file for future claims processing. We appreciate your efforts in providing those records, but we are still missing some needed information. Our team has reached out to your veterinarians to get those records. Once received we can continue to process your claims.