Healthy Paws | Pet Insurance Review

My dog recently tore her cruciate and required surgery to repair it. I was thankful she had waited to do it as I had just gotten Healthy Paws 2 months earlier! Despite the short time that we were using Healthy Paws there was no issues with my claim status and the customer service was great via phone/email when I had any questions. They even personally emailed me a week after her surgery to make sure she was doing well. I highly recommend!

For the last 42 years I have fostered and adopted rescue dogs, several at a time (one time, there were five!), usually those with special needs. I've tried three other pet insurances, but the loopholes with the deductibles and the resistance toward claims, as well as the copious paperwork and delays, left me very discouraged. Then I found Healthy Paws, and my current rescue dogs now have far (far!) better health insurance than I do. Deductibles are not specific to EACH type of problem per year (which can be huge if a pet has multiple issues or mishaps), but rather one very reasonable deductible for ALL problems that occur in a year. Filing claims is easy online. Claims are settled very quickly--frequently within 48 hours. And they cover what they say they will--no sneaky loopholes. But the best part is that I don't feel penalized because I take on rescues; if I don't know a dog's complete history, or have records available from before the rescue, they don't reject me as have some other companies. Great team.

Living in the Bay Area I am well acquainted with the high costs of keeping a pet healthy. I did a lot of research prior to choosing Healthy Paws and after also receiving a recommendation for them from a co-worker, I signed up in 2015. I am now so happy I did. Their plans are straight forward and don't have a lot of complicated schedules. No insurance covers the regular exam fees and routine care but for the major mishaps that can happen, they get my vote. Luna developed a heart murmur last year and Healthy Paws came through then covering diagnostics. This year we, unfortunately, had an accident on a walk and required surgery. The surgery was about $5500 and Healthy Paws covered 80% as outlined in the plan I chose. My return on investment has been amazing and you can't say that about too many things. They make submitting claims easy on their site and a few days later I can see the processed claim and the amount in direct deposited into my account. Smooth and simple. I have no complaints.

When I first brought my little guy, Bear, home I opted to purchase a pet insurance policy on the advice of a friend. After a lot of research, I decided to enroll Bear with Healthy Paws as their reputation was outstanding (at the time - on paper). I remember thinking at the time that I’d likely rarely, if ever, have a reason to use the insurance, but I felt better being protected. Boy, was I wrong. Turns out, Bear likes to chew/destroy everything under the sun. We had spent so much time/money puppy-proofing our home, and yet, he still found things to get into. On two different occasions (in a two-month period of time), his bad habit had serious consequences and Bear required emergency veterinary care, an invasive abdominal surgery and several follow-up visits due to chronic intestinal inflammation. While I was busy having Bear’s back and helping him to heal, Healthy Paws Pet Insurance had mine. Their app makes submitting claims a breeze. Their customer service is outstanding and available late into the evening for questions (and you always get a happy/helpful voice on the other end of the line – we all know how rare that is these days). A rep from Healthy Paws even reached out to me the other day simply to find out how Bear was doing, and if we needed anything. I was shocked – in the best possible way. I’ll be eternally grateful that Healthy Paws eased the financial burden and allowed me to access the best care for my baby. I’ll be a life-long client and will recommend them to everyone who will listen.

When I first brought my little guy, Bear, home I opted to purchase a pet insurance policy on the advice of a friend. After a lot of research, I decided to enroll Bear with Healthy Paws as their reputation was outstanding (at the time - on paper). I remember thinking at the time that I’d likely rarely, if ever, have a reason to use the insurance, but I felt better being protected. Boy, was I wrong. Turns out, Bear likes to chew/destroy everything under the sun. We had spent so much time/money puppy-proofing our home, and yet, he still found things to get into. On two different occasions (in a two-month period of time), his bad habit had serious consequences and Bear required emergency veterinary care, an invasive abdominal surgery and several follow-up visits due to chronic intestinal inflammation. While I was busy having Bear’s back and helping him to heal, Healthy Paws Pet Insurance had mine. Their app makes submitting claims a breeze. Their customer service is outstanding and available late into the evening for questions (and you always get a happy/helpful voice on the other end of the line – we all know how rare that is these days). A rep from Healthy Paws even reached out to me the other day simply to find out how Bear was doing, and if we needed anything. I was shocked – in the best possible way. I’ll be eternally grateful that Healthy Paws eased the financial burden and allowed me to access the best care for my baby. I’ll be a life-long client and will recommend them to everyone who will listen.