Healthy Paws | Pet Insurance Review

I tried to call because I received a notice my policy was cancelled. I had to wait 42 minutes to get a customer service agent on the phone only to tell me she had no record of it being cancelled. It makes me super nervous that when I have a real issue - no-one will answer. I am going to start looking into other providers.

Very happy with their service and have no issues. They resolve all payments quickly.

My German Shepherd bloated on a Saturday morning which required emergency surgery. Thank god it was fully successful and my dog was able to come home Sunday. Monday morning I submitted my claim and by Wednesday the money was in my checking account. Healthy Paws even followed up with an email to see how my boy was doing! I have used another pet insurance in the past and by far the coverage and ease of business is far superior to the other insurance!

My German Shepherd bloated on a Saturday morning which required emergency surgery. Thank god it was fully successful and my dog was able to come home Sunday. Monday morning I submitted my claim and by Wednesday the money was in my checking account. Healthy Paws even followed up with an email to see how my boy was doing! I have used another pet insurance in the past and by far the coverage and ease of business is far superior to the other insurance!

I've had Healthy Paws insurance for my three Cocker Spaniels for over four years. They are all seniors. One of my dogs had ACL surgery on both legs when he was younger and Healthy Paws covered the expensive surgery thankfully. The same little guy has now been diagnosed with cancer four years later and they are paying for the lion's share of the expenses as we go. The claims process couldn't be easier. The checks come in a very timely manner. And when I have talked with customer service people on the phone they are people who have been selected for their ability to convey empathy because they are also pet people and they get it. This is a great company.