Healthy Paws | Pet Insurance Review

I started with these guys a couple of years back and never had a problem. In the past few months, they didn't cover my cat on a visit that included one NON-ROUTINE test. I understand that mistakes happen and I emailed support three times w/ no response. I finally called in and after waiting about 30 minutes I spoke to someone. She had no record of my emails but assured me I could send the paperwork to claims@. I did that. No one responded. I have attempted to call in on three different occasions to get assistance with this and after waiting on hold for nearly 30 minutes, I have a life and had to go do something else. Secondly, I had a test done for my cats' thyroid condition that started happening AFTER I started getting covered with these guys. They didn't re-reimburse anything. Again, mistakes happen, however, I can't get a hold of anyone on the phone. This has been going on for THREE MONTHS NOW. I don't know what happened. Maybe they have new management or maybe they laid off staff to cut costs. In any case, I am on hold again now going on 31 minutes. I will attempt ONE more email and ONE more email. If I can't get a hold of anyone, I will be filing a complaint with the Better Business Bureau to get this on their record and get the appropriate refund. This is unacceptable. I don't have multiple hours a day trying to track down BS. Thanks for reading. EDIT: I am unable to respond to your response so I am editing my initial post. My name is Ryan (LAST NAME REMOVED). Just post a phone number here for me to call or an email address that goes to a human. EDIT2: I have heard from someone and this now appears to be being worked through. I will consider a re-rating once this process is complete. It is still UNACCEPTABLE that it got this far. It is unacceptable that I have to go through a backchannel for basic services.

This is my absolute favorite company that I trust for my dog!! As many pet owners our animals are basically our children, and we would more than likely do anything for them . Having insurance is so important just like it is for people, things can always happen and insurance is definitely a great way to help out with that. I just graduated college and it’s been tough looking for a job and at the same time my dog ended up needing surgery on his leg. With all my other expenses and in between jobs I was pretty stressed out but luckily healthy paws came to the rescue ( we’ve had insurance for almost a year now) and helped pay their percent which left us with ours and let me tell you it was definitely a life saver because I didn’t know what I was going to do as we all know surgeries and such can be extremely expensive. I am so glad to have healthy paws in our life, as much as I hope I wouldn’t need them ( no one wants their dog to get hurt) I am extremely happy they are there!

This is my absolute favorite company that I trust for my dog!! As many pet owners our animals are basically our children, and we would more than likely do anything for them . Having insurance is so important just like it is for people, things can always happen and insurance is definitely a great way to help out with that. I just graduated college and it’s been tough looking for a job and at the same time my dog ended up needing surgery on his leg. With all my other expenses and in between jobs I was pretty stressed out but luckily healthy paws came to the rescue ( we’ve had insurance for almost a year now) and helped pay their percent which left us with ours and let me tell you it was definitely a life saver because I didn’t know what I was going to do as we all know surgeries and such can be extremely expensive. I am so glad to have healthy paws in our life, as much as I hope I wouldn’t need them ( no one wants their dog to get hurt) I am extremely happy they are there!

I have been a Healthy Paws customer for 3 years. By far it is the best pet insurance. Most recently, my dog had a herniated disc and needed emergency surgery. The surgery cost $10K. All of the vets at the hospital said that it was very lucky that I had Healthy Paws since they have the most comprehensive coverage. Because of them, I was able to get my dog the surgery and he has now completely recovered. Not only that, they sent a follow up email asking how he was doing. This is the pet insurance you should get.

I have been a Healthy Paws customer for 3 years. By far it is the best pet insurance. Most recently, my dog had a herniated disc and needed emergency surgery. The surgery cost $10K. All of the vets at the hospital said that it was very lucky that I had Healthy Paws since they have the most comprehensive coverage. Because of them, I was able to get my dog the surgery and he has now completely recovered. Not only that, they sent a follow up email asking how he was doing. This is the pet insurance you should get.