Healthy Paws | Pet Insurance Review

The past year Healthy Paws has downgraded their customer service. The representatives are not as helpful. Claims are denied, that were paid in the past and more times than not appeals must be filed which take forever to resolve. Claims submitted in the past used to take a week or two for reimbursement now they take over a month. Some Sit for a week before they are even acknowledged. Often there are delays that set the claim back, meaning they need clarification or more information. When the information is included. And don’t think you can call Healthy Paws and speak to a representative without a ridiculously long wait. I’ve waited hours before. Rest assured they take your monthly premium on time with delays. This company has become very frustrating. I switched my puppy to Trupanion from Healthy Paws because it is more reliable, There hours of operation are restrictive, they are not available 24 hours a day like others. If you have an emergency and need to speak with Healthy Paws the could be unavailable. Healthy Paws blames the summertime on these conditions, my response is hire more people if more people are filing claims. Very disappointed in Healthy Paws!

This company has no problem contacting you about your credit card expiration coming up but will drag their feet up to almost 1 month before they pay you. They say 10 business days but that is not the case. I was told that the premiums would not go up more than 5% per year but they have gone up up to 20% per year. They do not remember telling me the max would be 5%. They apologized and said the person selling me the insurance might not of known what they were talking about.

Buying this pet insurance has turned out to be such a great decision. My dog has become very sick, and they have been very supportive. Just about everything has been covered at 80% besides the examination fees as they make known that those are not covered. I have not had one issue after filing over 20 claims totaling probably over $8,000. The insurance has allowed me to keep my dog alive and continue to manage his kidney failure. I would never have another pet without pet insurance, and Healthy Paws has created an exceptional experience.

I have to say that I'm so pleased with Heathy Paws- from the no hassle claim submission process to the reimbursement to the excellent customer service- everything has been so easy and helpful! We're so happy to have this policy with Healthy Paws and the coverage afforded in his policy....we were able to get our dog the surgery he needed without having to worry about thousands of dollars in bills.

Healthy paws came thru for us when Gidget needed surgery.we could concentrate on getting her better and not the bills! It was quick and easy, and they checked on her afterwards.. this is a wonderful company and I highly recommend them! Thank you Healthy Paws!