Healthy Paws | Pet Insurance Review

I'll start by saying I've been a customer since 2013 and have had 3 dogs insured with Healthy Paws. Prior to the current situation I would give them a five star, glowing review. They are responsive and process claims incredibly quickly. We have always opted for the 90% coverage and it has been great over the years. Fast forward a few years and our monthly premium began increasing quite significantly every year. I can understand increases here and there but the most recent increase, a 36% increase to my monthly premium DURING a pandemic is egregious. I have contacted Healthy Paws four times now to beg them to work with me in any capacity, they have refused. Due to the current worldwide pandemic, my husband and I went from a 2 income home, to zero income home, overnight. Not only did Healthy Paws not offer to waive even a single payment, they have just informed me that my monthly premium increase of 36% effective 4/1/2020 is still in effect. We now have to make a decision to put food on our table or let our pet insurance lapse on our 2 dogs. I'm so utterly disappointed in how they have handled this.

Our boxer was diagnosed with a brain tumor (glioma) last year. It’s been rocky with multiple MRIs, hospitalizations for cluster seizures. With all the imaging/labs, vets visits, meds we are extremely grateful for Healthy Paws, they have made this terrible situation easier, no hassle in claims & have helped soo much with cost! Most importantly our pupp is doing great!

Good for the first few years but beyond this astronomical rate increases. Don't let the name fool you, this is a money making business designed to maximize profits. Call center is based in low cost regions i.e. Philippians. Could not make changes to my policy through their website. Tried two different browsers. Call center rep tried to convince me to speak to an account representative aka as retention specialist before cancelling. Shameful business practices!

I was hesitant to purchase health insurance for my dog but I take thanks everyday that I have. My dog has had a few mishaps in her life and the thought of having to wait or say no to her treatment because of money isn't a choice anyone should have to make. Of course I would do what it takes In the end, but Healthy Paws has made my choices easier. They are quick to respond, the process is easy and they are personal as well. You don't feel like you are dealing with a corporation. They treat you as a human with kindness. I would highly encourage everyone to go with this company.

We only had need for making 2 claims in the past year or so, tho we've had Healthy Paws for about 5 years. Without this insurance I would have had prohibitively expensive bills. As our dog is family (!) I never wanted to have to choose whether to get her the care she needs. Am happy to say that Healthy Paws has made claims and reimbursement easy and quick. I've had very helpful customer service help with real people in real time. What more can you ask for?