Fetch | Pet Insurance Review

This will not be your average review. It is from the point of view of a customer that decided not to use Fetch. The reason for that decision was based on several factors. Number one was the incessant flood of emails that I received after adopting two kittens from an animal shelter, over two dozen emails so far. The second was the manipulative nature of the emails, with questions like "Do you consider pets to be part of the family?". The third is that after reading their policies and researching average pet owner veterinary expenses in the USA, it became obvious how they were making their money. The fourth was the reports of Fetch's escalation of premiums over time verses the actual rise in veterinary expenses nationwide and reports of increased premiums once claims were made. So bottom line....Thanks, but no thanks.

After researching pet insurance for our new puppy I elected to purchase a policy from Fetch Pet Insurance. I was crafting the policy on line but had a couple questions I couldn’t find the answer to. I called the assistance number hoping to get those answers and then return to the on line application. I was connected with Amanda at Fetch Pet Insurance. She was personally and professionally helpful to a level uncommon in customer service today. Amanda consulted with me to make the very best choices for my new pet and assisted me in completing the application process addressing all possible concerns and scenarios. Thank you sincerely Amanda…

For starters, I’ve been with this company since 2020. I’ve actually never had to “use” the insurance, but of course I got it for emergencies. My Chihuahua is 6 years old with very minimal health issues. My coverage went from the 40s, to the 50s, and now it’s at the 70s. I understand the factors that affect rates but what they are charging me now just isn’t justifiable. And the customer service is beyond poor. So I’m absolutely leaving this company and would encourage others to be very careful with them as well. You can definitely get cheaper elsewhere with great coverage and a company that actually cares about the clients that it serves.

My pet had cataract eye surgery in which they paid based on my policy. The next year they raised my deductible and lowed my reimbursement rate, but didn’t change my annual coverage.( I was surprised they kept my annual coverage at the rate I had originally selected) All these changes were due to my pet eye surgery. He had cataracts in both eyes. It’s like they penalized me for his surgery. They informed me that I can never have a lower deductible or a higher reimbursement rate as long as I with their company. This year they are raising my quarterly rate from $56.92 to $72.99. I had No payouts this period, but my quarterly payment increased by $16.07. I was informed by a letter. I’m in the process of changing from this insurance company-FETCH. All I can say, Don’t have major surgery for your pet, YOU WILL definitely be penalize for this!!!!

Quick turn around on claims.