Fetch | Pet Insurance Review

Where do I start fetch insurance has given me the runaround I had a premium for 5 months I had three claims they denied all three claims stating they were prior issues which if they would have reviewed My dog's medical history as it was supplied to them they would have seen that he has consistent ear infections in his left ear okay cool makes sense they wouldn't cover it however he had a ear infection in his right ear which was his first time ever they denied it said it was a reoccurring problem clearly it's not since it's the complete opposite ear. Then they denied a sick visit and then they denied another ear infection in his right ear which was once again not a prior issue before insurance. I asked because they were not providing the services I paid for a full reimbursement of my premium of 5 months and they denied me stating that nothing I filed a claim for was covered under my policy or it was a reoccurring issue once again they clearly did not review his medical history. I then filed the complaint with the better Business bureau upon filing the complaint mid-April fetch then proceeded to go into my policy and change things that I got email alerts for to cover their own asses in a possible legal dispute they openly admitted they had an error and they adjusted the error and applied it to my deductible this is all after I canceled my policy and we were being mediated by the better Business bureau. They have denied reimbursing me my premium they have denied changing things after openly emitting they change things. This company will not pay out they will find any excuse in any reason to not cover their end of the policy they are a scam. I have fought with them since April and have gotten absolutely nowhere's they continue to deny anything and everything to do with either one covering their end of my policy or reimbursing me for my policy term. I am at the point where I have pretty much told them to shove the money up their ass and that I will now share my experiences with their company with other future potential or current consumers. As a pet owner you all know how expensive vets are how they definitely like to pull on the heartstrings because you care about your pet and want to upcharge everything to maximize profits off you so you go shopping for insurance and this is what You can expect to receive for customer service from fetch. I've heard wonderful things about Costco and chewy for pet insurance. If you choose to go with fetch for insurance for your pets don't be surprised when this is the outcome that you also face. They have stolen roughly $400 from me and had zero intentions to ever provide me with The services I was paying for. There Is many many options out there please do your research and don't make the mistake I did by trusting this joke of a business with a policy for my dogs well-being because at the end of the day they don't care about you or your animals EDIT IN RESPONSE TO BUSINESS REPLY: There's a lot of improvement for fetch to make to be worth anybody even considering applying for a policy through the joke You call an insurance company. Simple request of refunding my money because you failed as a company and openly admitted through the BBB conversations that you made errors on your part in my policy and you did nothing to fix said errors until the BBB was involved there is no amount of improvements that can made to be considered a credible business

I would of given this zero stars if that was an option. I specifically requested that spaying be included in pet insurance, it said 'surgery' which is what a dog goes under for and my claim was denied as cosmetic! I do not recommend this pet insurance to anyone.

In the past 15 years, I have had a total of 7 pets on Fetch. I pay for the most coverage. Unfortunately I’ve had some bad health luck with my fur babies over the years. Fetch Pet Insurance has never ever let us down! For all those people who are unsure, all I can say is get Fetch! Years ago, my husband was skeptical of Pet Insurance and now it’s the first thing we do when we get a new pet! We would not be the same pet owners without Fetch. Just knowing when your fur baby is sick that you can say “yes” to needed tests or needed procedures is such a relief. In most cases, I get my reimbursement before my credit card bill even comes in. It is quick and easy! Fetch brings us peace of mind!

I got an insurance for my dog since he was 2 months old, I have been paying $35 at the beginning and as time went by, Fetch was increasing my insurance cost with lowering my options. I have to mention that I never used insurance even once. I changed the policy 3 months ago as it was too hight but today I found out they charged me almost $30 more than what I was paying without letting me know and when I called they said your only option is to lower your policy which means I pay more and get less without using it. I felt like they are abusing customers by providing less and charging more and more every year for no good reason. I am looking for another option I am so done with this company

Emmalee was very helpful and patient. She made sure everything was taken care of and I understood what was happening. I appreciate her help. Thank you, Elizabeth Clark