Fetch | Pet Insurance Review


out of 5

Number of reviews 882

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.4
  • 3.9
  • 4.9
  • Count
  • 11
  • 97
  • 882
Fetch offers the most comprehensive pet insurance Get paid back up to 90% on unexpected vet bills Save $25 or more with quarterly or annual payments $1000 in online vet visits included at no extra cost Protecting 370,000+ dogs and cats (and counting) & rated ‘Excellent’ on Trustpilot Exam fees are included which saves you $50-$250 per sick visit No enrollment fee – cancel anytime. Fetch covers hereditary conditions at no extra cost Fetch covers injury and disease in every adult tooth – not just the canines Use any licensed vet in the U.S. or Canada Fetch covers what other providers charge extra for or don’t cover at all

out of 5


This company is terrible

This company is terrible. They try to force you to filter all interactions through their app, which is extremely buggy and constantly freezes or crashes. I am unable to open my policy documents from the app, as I simply receive a "file corrupted" error. The live chat feature takes forever to get you to a real person and even then, their answers are clearly scripted and anything more complicated than a yes or no question will get you a "we'll have someone call you" response. Don't expect that call. They gave me the runaround on the phone about how to appeal a claim. They actively seek ways to turn down your claims and then are condescending about your "misunderstanding of policy coverage." I'd love to quote my coverage to them, but I can't open my documents from my app. Funny... They recently gave me a hard time about not taking my eight week old puppy to the vet in the 60 days prior to coverage, despite the fact that I did not own her until the policy started. I was penalized for being a proactive owner. Another interesting choice by this company. They also claimed a condition that was not seen until her adult teeth sprouted was "pre-existing" and refused to cover treatment, which was extremely expensive. When I attempted to gain more information about what they deem a "pre-existing condition," their own website gave me a "not found" error message after being redirected from the aforementioned buggy app. At this point, I have paid hundreds of dollars to a company that has given me zero dollars in return. I would never recommend this company to any owner and will never insure another pet of mine through them again. Hard pass. Save yourself the headaches!

out of 5

POSTED: | BY: Natasha Turner

Customer Service

I called in to get more detailed information before purchasing a policy online. Jason Myers was very efficient and very personable. He even saved me more money on the policy that I did purchase for my fur baby!

out of 5

POSTED: | BY: Annie farrell

Finally decided to get insurance for…

Finally decided to get insurance for Will the cat. It was so easy to sign up, app easy to use and great customer service. Highly recommend this pet insurance.

out of 5

POSTED: | BY: Allie Stamm

Awesome coverage and customer service

We signed our puppy up for Fetch as soon as we got her, and it's been wonderful. They have excellent customer service, and it's been such a relief since we ended up having to take her to the vet quite a few times in the first year. Highly recommend Fetch to any pet parent!

out of 5

POSTED: | BY: Sheryl

I love Petplan

I love Petplan, now Fetch, and I have had it for a few years. Both my dog and cat have Fetch and will continue to have it. Customer Service is excellent.

Monthly Cost

Plans average $35/month for dogs and $25 /month for cats


You choose a reimbursement level of 70%, 80% or 90% after your deductible.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.


$250, $300 and $500

Age Limits

Fetch doesn’t enforce upper age limits, so you can enroll your pet any time after it turns six weeks old.

Some providers limit coverage for older pets to accident-only.

Fetch doesn’t limit coverage by age so that you can get the right care for your buddy, no matter what.

Waiting Period

Fetch’s waiting periods are 15 days for accidents and illnesses and six months for orthopedic events.


Fetch won’t cover pre-existing conditions, cosmetic procedures, boarding costs, breeding costs, wellness care items, or accidents and illnesses that occur during waiting periods.

Fetch by The Dodo brings together insurance industry expertise and the animal-loving sensibility of The Dodo. It’s the only pet insurance recommended by the #1 animal brand in the world, The Dodo

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