Fetch | Pet Insurance Review

I've had Fetch pet insurance for a few months and I am looking elsewhere. I chatted with an agent who then supposedly submitted a pre-authorization claim on my behalf. I was told it'd be completed in 3 business days. In the span of 2 WEEKS I called and/or messaged an agent 4-5 times because my pre-authorization never went into review. Every time, I was told they will ensure it is completed shortly. Then it was over the 2 week mark and suddenly I am missing documents, when I submitted medical records the same day it was originally submitted. It is ridiculous that this was only supposed to take 3 business days and it has been over 2 weeks and counting- ONE because I was never informed that anything was missing until the 2 week mark when I had to call again. TWO I am waiting another 3 days again. And THREE, turns out the original agent I spoke with didn't even submit the correct type of claim. I've been going in circles with these people and it's been the worst insurance experience I've ever had. DON'T RECOMMEND.

Easy claims procedure. Need to be able to explain better.

Great experience filing for and receiving prompt reimbursement for emergency treatment of our sweet Ollie! Easy and fast!

My Sales Advisor, Carla Stevens, was exceptional. She answered all my questions (and I had a lot of them) She was always pleasant, responded to me quickly and is very knowledgeable about Fetch. Carla is one of the main reasons why I continue my association with Fetch.

Amanda wasn't cookie cutter, which was great!.she was kind, caring, personable, knowledgeable. She listened well and responded according. I didn't feel like she was trying to sell me something. She truly cared about me & my fur babies. Amanda was exceptional!