Fetch | Pet Insurance Review

Update: Fetch did respond and say that they send notices 60-days before a rate increase. I have not seen that to be true. They asked me to check my spam folder and it's not there and all other communications come through. I even chatted with someone online who said they would send the letter, but I never received it. Horrible communication from Fetch. My rate for my 4-year old Bernese Mountain Dog went up from $77/month to $108/month with no communication about the rate increase. I reached out to Fetch to find out the reason for the high increase and their generic response is that as they age and dependent on breed rates will increase. I asked how much or if there is a schedule and I receive the same canned response with no information on how much rates can increase. I have also asked for a letter explaining the recent rate increase and have yet to receive it. The customer service of Fetch is HORRIBLE and basically they do what they want with no explanation.

I’m a bit disappointed how communication dropped on my dog’s claims where they were submitted for a sudden illness and were in communication at its processing and then asked for more medical records and since there has been no more communication or updating. I reached out and was told via chat they couldn’t give me an answer. Disappointed and will wait on the outcome before possibly switching insurance.

Coco Chanel and I love Fetch. Signing up was easy. The site is very informative about what they cover and don't cover. They make it so easy to file a claim and reimburse you in record time. It's worth every penny. Now If I could only train Coco...

Fetch made it so easy to get reimbursed for my pets medical expenses. I got a pre-authorization and once the procedure happened, I submitted the claim. I was approved and paid very quickly.

We filed a claim for our pup, Murphy, and the whole process was so easy! Received our funds quickly. Very grateful!