Fetch | Pet Insurance Review

Reps of this company (Fetch Inc / Fetch Pet Insurance) were on premises at an animal shelter and people adopting an animals (including me) were required to speak with a Fetch rep about pet health insurance prior to completing the adoption process (making payment for the animal). The Fetch rep verbally told me the pet health insurance policy was "no-risk because the first month would be free". Any subsequent month premiums would be a set amount which I was quoted verbally by a rep using rather high-pressure sales tactics, imo, and at a vulnerable moment when I was trying to pay attention to the newly adopted puppy I was literally holding in my arms. The policy coverages, endorsements, and policy number were not ever provided to me in writing — even tho the Fetch rep took my payment information at time of adoption. Two days later a debit amount appeared on my bank statement for more than the monthly premium amount quoted to me by the Fetch rep on adoption day (and per bank statement, Fetch also set this up as a monthly autopay — I never approved the debit amount charged nor recurring pre-authorized monthly premium payments.) I tried ro contact Fetch Inc to cancel any policy existing (after receiving a letter via USPS that implied I had a policy, but no policy number appeared on the letter nor did any contact info for Fetch Inc customer service). There are no direct ways (that I could find) on the Fetch website that allowed me to contact or to speak directly with an agent or customer service rep (calls during business hours M-F were directed to an answering service) to resolve these issues. Message I left with the answering service was never returned by anyone at Fetch Inc.. The shelter outtake process was rushed, chaotic, shoulder-to-shoulder (new owners and their pets). The shelter invoice listed 'Fetch Inc.' as a line item and $0.00 payment for that line item. I took that to mean I had declined coverage. In hindsight, a non-profit shelter partnering so closely (insurance reps on premises that are required as part of outtake process) with a for-profit insurance company seems suspect on the face of it. Of course, by then I had already selected a puppy. btw, this shelter also does not even allow potential adopters to enter the shelter prior to filling out a form — seems this hides from public view that an insurance company is on premises and is part of the outtake process required by the shelter. I will be reviewing and identifying the animal shelter in a separate review. Cannot recommend this pet insurance company.

I always have a great experience with Fetch. I called to reinstate my policy and Aileen was extremely helpful.

This will not be your average review. It is from the point of view of a customer that decided not to use Fetch. The reason for that decision was based on several factors. Number one was the incessant flood of emails that I received after adopting two kittens from an animal shelter, over two dozen emails so far. The second was the manipulative nature of the emails, with questions like "Do you consider pets to be part of the family?". The third is that after reading their policies and researching average pet owner veterinary expenses in the USA, it became obvious how they were making their money. The fourth was the reports of Fetch's escalation of premiums over time verses the actual rise in veterinary expenses nationwide and reports of increased premiums once claims were made. So bottom line....Thanks, but no thanks.

After researching pet insurance for our new puppy I elected to purchase a policy from Fetch Pet Insurance. I was crafting the policy on line but had a couple questions I couldn’t find the answer to. I called the assistance number hoping to get those answers and then return to the on line application. I was connected with Amanda at Fetch Pet Insurance. She was personally and professionally helpful to a level uncommon in customer service today. Amanda consulted with me to make the very best choices for my new pet and assisted me in completing the application process addressing all possible concerns and scenarios. Thank you sincerely Amanda…

For starters, I’ve been with this company since 2020. I’ve actually never had to “use” the insurance, but of course I got it for emergencies. My Chihuahua is 6 years old with very minimal health issues. My coverage went from the 40s, to the 50s, and now it’s at the 70s. I understand the factors that affect rates but what they are charging me now just isn’t justifiable. And the customer service is beyond poor. So I’m absolutely leaving this company and would encourage others to be very careful with them as well. You can definitely get cheaper elsewhere with great coverage and a company that actually cares about the clients that it serves.