4
out of 5
POSTED: | BY: Bill Peacock
Started off bad and ended great
Our inital experience was not great with Fetch. Our 3 year old dog suddenly died without any signs or symptoms.
We contacted Fetch to cancel our policy and were not advised of any benefit for our dogs death and was not expecting one.
We called our breeder to tell them of our dogs death and they advised us that Fetch had a Sudden Death clause in their policy.
We contacted Fetch and were provided all necessary paperwork. We completed the paperwork and emailed them all attachments. Within days we received a denial of our claim.
We contacted Fetch again (#3) and were advised that no one read all the attachments. Our claim was resubmitted. The next day we received another denial because they again, didn't read all the documents.
Our 4th call went very well. Kaitlyn B was compassionate and very professional. She reviewed all of our documents and had a few additional questions. She assured me that our case was being expedited and we would hear back in a few days. Kaitlyn B advised that she would personally call us back to follow up this case.
Within 2 hours we received an email that our claim was accepted and we would receive our entitled settlement. Kaitlyn called me back the next day to make sure I received the email.
Kaitlyn B should be commended for her compassion, attention to detail, and her professionalism. She should be teaching others how to handle these situations. Thank you.
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