2
out of 5
POSTED: | BY: Megan
Not entering claim date correctly and delaying my $300 reimbursement
It’s frustrating when I send in a claim and have two separate itemized receipts with it that the cheaper receipt goes through but the receipt over$400 somehow gets put in with the wrong date and is lost. So when I call in about it because I see one covered but not the more expensive one, they tell me it had the wrong date on it and they’ll fix it but it can still take over a week before it’s processed. It’s annoying that this is the first time I’ve had a claim this expensive and the first time they’ve messe it up. Strange to me. Almost like they didn’t want to reimburse me for the more costly receipt. Hopefully they will get it processed quickly being that it was their mistake. First time I’ve been disappointed with them so I would still recommend them but they should make a point to fix their mistake as quickly as possible instead of just saying it’ll be rather regular process time.