Embrace | Pet Insurance Review

Seamless process. The services Embrace offers are next to none. I feel comfortable that no matter what happens my service animals will be well taken care of. The timelines of claims is what I was most impressed with. The communication during the claims process always keeps you in the loop to know where you are in the process. I would advise anyone to get their wellness plan.

I received excellent customer service each time that I've called. The turn around for reimbursements was within the 2-3 day turn around the company states it takes. I highly recommend Embrace Pet Insurance Agency.

Repeatedly requests same information already provided. Seems more interested in delaying or denying than actually paying claims, if they actually ever do.

Please save your money and time. This is the worst company to try to work with. I had a cattle dog with a belly ache. Took him to the vet naturally, and submitted a claim. Embrace said this was a pre-existing condition when in fact, with proof this is the first time. Honestly, they just want your money. They took three months to deny the claim and in the meantime they collected 3 months of premiums When I went to cancel they said they would at the end of the billing cycle. I said NO, now and naturally they had to refund the remaining of the month which they didn't want to do. If you like to get scammed and pay for insurance they will just deny you go ahead. We are USAA members and were suppose to get good service because of that. UGH, stay away.

We have been with EMBRACE for years for our two rescued Shitzu mixes. EMBRACE’S rapid response times are unheard of these days. When I submit a claim, they send an email, usually with the hour, acknowledging receipt of it. The reimbursement is usually deposited into our account within 24 hours, often less. When I need to talk with a live human, I call and a live human being picks up. Customer service is 5 stars. We highly recommend EMBRACE.