Embrace | Pet Insurance Review

The claims process was very simple.

Ripped me off. I only had my policy a couple days and then they abruptly canceled it and kept my money. I tried to get in touch with them and they are not answering.

We recently had to say goodbye to our faithful dog Nelson after several visits to the vet. Embrace handled our claim almost immediately. They sent a thoughtful message with condolences and were very help during this difficult time. They also took the time to remove Nelson from our account so I did not have to worry about getting that done, and applied a credit for the remaining days of his coverage to our account for our other dogs.

Embrace has a very quick response time. My claim was viewed within 24 hours. The app on my phone made it very convenient and easy to complete. The information they give is easily understood.

I was an Embrace customer for over 13 years and used to recommend them to everyone. Sadly, I can’t say that anymore. This year, they raised the premium on my 15-year-old chihuahua from about $2,000 to over $10,000 annually — even with the multi-pet discount. The plan only pays out a maximum of $10,000 per year, so the new price makes the coverage essentially worthless. They’re pushing us off the policy without technically cancelling us. My dog has been insured with Embrace since he was 3 and had more than a decade of healthy years with almost no issues. Now that he’s developed two conditions that count as pre-existing, no other insurer will cover him in any meaningful way. After more than a decade of loyalty, we’re left uninsured when he needs help the most. When I called Embrace for an explanation, all I got was a canned response about “state-approved rates” and rising veterinary costs. Yes, vet care has gone up — but nothing justifies a five-fold increase in one year. Because of this experience, I’ll also be removing my younger dog from Embrace. A company that treats long-term customers this way does not deserve our trust.