Embrace | Pet Insurance Review

My puppy isn’t a year old yet and I’ve had 4 claims. All of them were covered and I had no problems collecting. Embrace was been wonderful for me and my dog.

Never signed up to these but taken a payment from my account I don’t know what is going on will be reporting as fraud tomorrow

My representative, Jeff, was incredibly helpful. He listened to my needs and guided me to a plan that perfectly suited those needs. He was knowledgeable, efficient, and professional. I couldn't have asked for better customer care-- not just customer service-- customer CARE!

The Embrace representative was very kind and helpful throughout my policy renewal process.

Filed a claim been over a month and they finally decided to get in contact with my vet regarding health records, which my vet clinic responded to their email, embrace stated they didn’t receive a email from them the first time I called the second time I called Anna claimed they didn’t sent the records via link they sent in the email, then she has the nerve to tell me that I need to call and make sure they sent the papers the proper way, no that’s your job not mine, I am paying you for your services not the other way around and I told Anna that I wasn’t going to play the middleman it’s their job to call and get those papers, she sents it to the claims department where they proceed to email telling me I need to get the records for them and fax them to them, why can’t y’all call the vet and ask for them to be faxed? Very disappointed in this company and it’s even more frustrating I’ve wasted two months paying for their services that I’ve never gotten and won’t get cause they’re too damm lazy to do their job. Update I received a email today from embrace stating they received Oliver medical records, they not only lied to me this last two phone calls between me and them, but they’ve been refusing to do their job and reimburse me like they claim they do, and of course as you can see in their response their trying to blame me for their incompetence is o do their job reaching out and letting me know how it’s going is one thing but telling me I need to do it for you is another and I have photos of the messages between us that review is posted on google review board