Embrace | Pet Insurance Review

We have been very pleased with the support, the quick approval to claims and the friendly customer service. We have already recommended Embrace Pet Insurance to others. We have our 2 yorkies insured and one has an upcoming surgery that will be covered. It makes it a lot easier to proceed with care for your pet when you have "help" covering the costs.

Unfortunately, I’ll be moving on with another insurance. Embrace has failed to help me with my claims. I’ve tried reaching out multiple times and there has been no help. I had to contact the vets for information and have them send it over to embrace. However, even with that information, they still fail to complete my claim and this is going on to two months now.

Bitter sweet rating, I have been with Embrace for quite a while now and have insured multiple pets through their assistance and recommended them for years! When talking to their staff they are always helpful and make sure my questions are answered. I have genuinely felt comfort knowing I had support when it came to my pets health. (Thank you Marisol!!!) Recently, however, I received a call from the company wanting to verify/discuss my account with an AI bot on the other line. Receiving that call honestly brings some concerns for me and distrust with the companies decisions now. I have a senior pet that is insured and after her passing I don’t know if I will consider re-insuring a future pet with the company. Again, the staff themselves have been absolutely amazing and always a pleasure to chat with but I’m unsure of the companies decision makers.

I have had Embrace pet insurance for over 8 years. I have found them very easy to work with throughout those years. I have been pleased with the reimbursement process.

Poor customer service...taking to long to "review" alleged claims... not reading histories effectively... disqualifyng claims with no reason... bad bad bad....and did I say BAD?