Embrace | Pet Insurance Review

When talking to agent. She asked if both my dogs had been examined in the last year. I said no. One of them had been neutered the other not. She ignored me and signed them up anyway. Being neutered is not a physical exam. Then after they collected my money, they sent me an email saying they could not get service unless they had been fully examined. She should have been honest. That was a hustle. Refund my money please.

To be honest it’s to early to say but Caitlin was were well informed and had all the answers, I have a friend that has the same insurance and I went with her recommendation to obtain insurance for my Maltese 2 years old pup, she’s very informative and had the prices as well, I was happy to deal with her, it was a pleasure, sincerely ken martin owner of Sampson,Thank you very much.

Embrace is fair, fast, friendly! Get it if you dont already have it! We love this insurance!

I can’t tell you how horribly disappointed I am in your insurance. My dog had a growth on his head that was completely independent of any other lipomas on his body and they wanted me to do a biopsy of the lipoma to Make sure it wasn’t related to the head growth. Who would do that to a 14.5 year old dog. They just don’t want to cover his medical expenses. Furthermore even though my dog has never had cancer , he has benign lipomas and if he did get a cancerous growth they would call it a pre existing condition related to the benign lipomas which of course it is not. I would tell everyone to not use this pet insurance!! They are in the business of collecting premiums and not covering pet care.

I have been an Embrace customer for years, but the updated website has completely broken my experience. For the past three months, none of my data has been displayed on the website or the app. I can’t access my pet information, claims, or personal info—literally the only thing visible is my policy number. All of my old pet history is gone, so I can’t even check on past claims or records. I’m paying for a high-premium policy, yet the website and app provide zero functionality. This is incredibly frustrating. I reached out to customer service and tech support multiple times and received no acknowledgment or updates about fixing my data. It’s unacceptable that it’s so easy and fast for Embrace to collect my premium payments, yet three months have gone by with no response and no resolution. I am extremely disappointed and angry with this level of service.