Embrace | Pet Insurance Review

Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.

Getting our new pet set up with insurance was smooth and easy. From the offered service Embrace had the best options available to meet our needs. I look forward to continuing our service for many years to come.

I have been a policyholder for 9 years and for the most part, I have been extremely happy with customer service and timely reimbursement for my expenses. My complaint is that there is a long wait time to reach a human to answer my call and the website has had many glitches that cause frustration. They do increase the price annually which is to be expected but I feel that those of us who home cook and go above and beyond exceptional care should get a little break on these increases! I am still giving them 5 stars but truly hope they fix the above mentioned issues asap.

I purchased pet insurance before bringing my puppy home, unexpectedly at 3 months of age she developed a cherry eye, the document processing department is extremely behind so instead of everyone communicating together I just get notification after notification that they need the complete medical history of a three month old dog. Everything I have from her three visits has been sent on 5 different occasions. And now I’m stuck because I can’t go to a new insurance company with better customer service, an easier app to function, or anything because of her eye and the fact that she have to have surgery on it. Run before thinking about embrace. Everyone told me this was the best and it’s not, it’s been a nightmare to say the least. I’ve been told by numerous people lately that after you file claims they will also raise your cost.

Customer Service rep Clementine was so clear. She helped me think through adjusting our policy rather than cancelling it. I feel very good about the coverage, looking at future health needs. Our two cats are now protected, and we feel good about the cost. I can't say enough good things about that interaction and Embrace.