VCA Canada Oshawa Animal Hospital

Absolutely horrible first and second experience here. I recently moved to the area and booked a first visit for our family cat for a check up, who I suspected to be pregnant as she was showing obvious signs at this point. I was given really no feedback or information other than she may be pregnant but maybe not as other health issues can cause similar symptoms. I gave all the information from a simple Google search and even how far along she may be, which was turned out to be accurate. I had mixed feelings about the clinic after but thought I'd try again when due back until my recent telephone conversation. My cat was Infact pregnant and delivered about 3 weeks ago. Unfortunately about a week or two after being born one kitten started declining and showing obvious signs of distress. Panicked I called to ask if I should be concerned or what I should do and was put on to one of the technicians who was extremely cold and brushed me off by saying just watch it and make sure it's eating, it could be constipated then go to your regular vet if still concerned. The tone was very cold and unwelcoming and her response was short. As it turns out that kitten died later that night. I called tonight to voice my frustration and concerns but the receptionist was just as rude and basically told me why didn't I do something if I knew the kitten was sick and basically put the blame on me. I am completely disgusted with the behaviour and how unprofessional my experience was. I will never ever return.

posted: 10/22/2024

This VCA location doesn’t care about sick animals well being. Phoned to get a prescription refill for our sick dog with our Toronto location to send it over for them to fill WITH an additional fee and they refused to fill it. So ridiculous. Take your pets elsewhere. Now our pet has to suffer until we get home tomorrow because of their extreme lack of care or empathy.

posted: 12/09/2024

I switched to this place because I was unhappy with my other vet surprising me with bills after the visit. I like this place because I feel like they really care about my dogs but also because they are very straightforward with costs before the appointment. They also offer boarding, and the place is clean and organized with lots of staff that is eager and happy to see my dogs :) Lots of parking and I do like how the back is a field so if one is being checked I can play with the other. Thanks again 😊

posted: 07/03/2022

I am only giving 4 stars because we have had to put down two cats here .. my latest just a couple days ago otherwise you get 5 stars. Pricy yes but honestly you get what you pay for. They have the kindest staff who really respect your animal even after putting them down. They are sad to see animals go but supportive when the animal was pretty sick. Thank you for the kind words on the card you sent afterwards and the follow up phone call.

posted: 05/02/2019

All staff here have always welcomed my family and I and have answered any and all questions or concerns we may have about our dog. They're all friendly, extremely helpful, as well as very professional. We've never looked to any other place when making all decisions when it comes to our Scooby 😊

posted: 09/05/2016