Pets Best | Pet Insurance Review

We have had Pets Best for 7 years and although they hiked their rates this year by all most an increased 50%, we still found them to have the same quick filing procedure, fast response times, and our coverage not be denied because of technicalities. And we thank you for that!

It was fairly easy to enroll and also to submit a claim. That's where the service ended. After filing my claim, I did not hear from Pet Insurance until I reached out to you. That's when I received my claim denial. When I called for clarification, I was told by your "representative" I could file an appeal. He then went on to say he would send me the forms immediately via email. That was 2 weeks ago and I've not been able to reach anyone since. You've also made it impossible to cancel my policy! VERY UNHAPPY, VERY DISAPPOINTED.

"My Westie just had her first shots, and since I signed up for Wellness, I thought this would be covered, but they said I already used up my Wellness for the year. Apparently that was used up on her first exam. I expected more, but I suppose I'm not surprised."

This past August, Bitty had an emergency high spike in eye pressure (glaucoma) and went blind. Here are some helpful lessons we learned: 1. It all started with the white part of the eye being bloody red without any broken blood vessels. Within 48 hours, the clear part of the eye became cloudy. 2. Chicken Test- The biggest sign that something was terribly wrong was when our dog was hiding in her crate when we were eating her favorite food. 3. Bitty’s eye pressure was over 70 (normal eye pressure for dogs and humans is less than 21.) When a human has this high eye pressure, the pain is like stabbing knives in the eye, extreme headache, light sensitivity, blurry vision and is an ER situation. Bitty was in excruciating pain that was why she was hiding and closing one eye. 4. We called ahead and was able to get Bitty admitted to the UC Davis Veterinary Hospital ER. It took several hours and lots of meds to lower eye pressure down to 30 (no pain.) 5. After seeing the Vet Ophthalmologist, we were putting in 9 eye drops a day to just keep the eye pressure down for pain management. Although we got Bitty seen within 48 hours, her eye retina and optic nerve head were too damaged and she became blind in that eye. 6. We quickly decided to have Bitty’s blind eye removed to help with pain. After the cone came off, she’s back to being her happy self. 7. The eye biopsy revealed that the lens in her eye dislocated and blocked the drainage in her eye. We did not know at the time, but there are certain breeds of dogs, including terriers and beagles that have higher incidences of glaucoma. You can get your dog tested for these gene mutations. 8. Big lesson- keep your animals current with vaccinations and annual exams. I think that helped get her admitted quickly into UC Davis Vet ER and treated. You never know if your pet will need to be boarded in the ER clinic. 9. Biggest lesson is Pet Insurance. Upon recommendation from a friend, we purchased Pet’s Best insurance a year ago. Total vet bill was over $6500. For about $30/ month insurance premium, Pet’s Best reimbursed us over $4,500 (80% paid by insurance after $500 deductible) for the emergency vet visits and eye surgery. https://www.petsbest.com

My dog got unexpectedly sick last week and needed 2 trips to the emergency vet before needing almost 2 days of treatment at an animal hospital. The charges kept adding up, but I had security knowing that I was mostly covered by my pet insurance. Pets Best processed 2 of 3 claims in the same week and the third claim just a few days longer (due to the weekend). My coverage was great and I got 90% back (except for a couple specific medications). Considering how much I spent on my dog's care, I was so happy to know I was covered and getting most of my money back. I am just waiting for the last return to process through my bank before everything can officially be behind us. Thankfully my dog is back to normal and doing well!