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Always there and always care
Always there and always care. Trupanion has good, warm, honest people who love animals and the people that own them. They are very much appreciated.
Insurer: Trupanion
By: Daniel
Great customer service
Every time I've called the representatives have been kind, caring, and wonderful to work with. I would rate the insurance 5 stars but have some frustrations based on coverage exceptions and also the policy when moving from a $0 deductible plan and paying a higher premium to a deductible plan with a lower premium - it is frustrating to get charged a deductible for an item that has already been 'paid' under the $0 deductible and feels like a way to get double payments from your customer. Our pet also experiences the same injury repeatedly which have been considered as individual events which we have had to file an appeal to be reviewed. Trupanion has been great in their communications and timeliness so I expect to continue having an overall good experience. Not to mention they're one of the only insurance options that covers so much of our pets expenses.
Insurer: Trupanion
By: Veronica
Quick response and reimbursement
I downloaded the invoice and sent it and was sent an email right away it was received and would be reviewed within 15 days. I then received an email within 7 days and was told I would have my reimbursement with 3 days and it was there that day. Thank You! I can only hope all transactions are that quick and easy.
Insurer: Fetch
By: Brenda
Good experience speaking with a Nationwide Rep
The representative I worked with was very helpful and patient in answering all my questions and giving me time to make a final decision. I think it was worth it to call directly to Nationwide instead of applying online, b/c it appears that I received a modest discount compared to the online quote, and I was able to pay for a full year of coverage for my pet with an even bigger discount than paying month to month. I feel confident that I made the right decision, however I have 2 weeks to change my mind.
Insurer: Nationwide
By: Fancy
Healthy Paws continues to come through for us.
Healthy paws con
Insurer: Healthy Paws
By: Karen
Fast processing of requests
Fast processing of requests. Keeps pet owner informed all along the way of status of claim. Easy to use website.
Insurer: Fetch
By: Sherry Kellett
We had an emergency room visit with my…
We had an emergency room visit with my dog for his back problem. The claim process was very straightforward. I emailed them my itemized bill from ER, medical history from our vet, set direct deposit to my bank account and in two days I got reimbursed. Definitely would recommend Spot.
Insurer: Spot
By: faina
Worst renewal
We had a generally good experience with Embrace over the years, but this most recent renewal has been a huge shock. While I expect reasonable annual increases, my premium almost doubled—jumping from $250 to nearly $600 a month. What makes this even more frustrating is that my dog had zero claims over the past year. To see a rate hike this extreme without any change in my dog’s health or usage of the policy is unacceptable. At $7,200 a year just in premiums, it is now more cost-effective for me to simply set that money aside in a savings account for vet care rather than continue with this policy. It’s a shame because the service started out great, but these 'sticker shock' renewals make it impossible for loyal customers to stay. If you’re looking for long-term affordability, be wary of the massive spikes you might face down the road.
Insurer: Embrace
By: windy Love
Great Experience
Clear explanation of plan.
Insurer: Nationwide
By: shahan dikranian
Excellent they are efficient caring and…
Excellent they are efficient caring and provide peace of mind. I love the insurance they provide.
Insurer: Healthy Paws
By: Lola