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Pet parents across the U.S. and Canada have left over 224,929 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Go Elsewhwere, Very Disorganized!
I bought this policy months ago and made a claim in July, 2021, It is now the end of September. My puppy turned 1 yr in September. He is a healthy pup with a history of an ear infection from swimming in a lake. The company representatives keep telling me they are missing either the vet records or the invoices. Today it was the claim form. I know the customer service people are working from home but this is ridiculous. My vet has sent the medical record 4 times. I have emailed the documents I have several times. While customer service reps are nice on the phone, once off the phone nothing happens. Each time the customer rep tells me either the claim forms or invoices are not received then the next one tells me they are but they are missing the opposite. They say then will follow up by phone and they dont. I sent copies by mail, and they are lost. This used to be a good company for Pet Insurance, I dont know what happened to them as now they seem to be a mess.
Insurer: Petsecure
By: Diane
It's been over two weeks since I…
It's been over two weeks since I enrolled Benny and I haven't heard anything back from you. I have to documents to support my being a member or showing Benny's coverage. Please contact me that I can get this information as soon as possible. Thomas Marchese 4123526680 6719 Madison Ave West Mifflin, PA 15122
Insurer: ASPCA
By: Thomas Marchese
Awesome great to deal with evey one iv…
Awesome great to deal with evey one iv spoken to has helped me I just wish my car insurance and hose payment where in one payment beside that Awesome great prices
Insurer: Sonnet
By: David
Service parfait et dame très sympathique
Service parfait et dame très sympathique
Insurer: Trupanion Canada
By:
I’m happy with Trupanion and how fast they reimburse.
I’m happy with Trupanion and how fast they reimburse. I have referred 2 friends and never received anything from Trupanion,this is a little disappointing.
Insurer: Trupanion Canada
By:
Aging Kitty
Trupanion provided quick and knowledgeable information on my claim and on future procedures. Very happy with contact.
Insurer: Trupanion
By:
almost perfect
the only thing that i dont like is that you dont have any coverage for wellness visits, and vaccines
Insurer: Trupanion
By:
Best experience
Filing a claim was so easy. I called and the representative explained the process then emailed the forms. I was reimbursed in less then a week! Your pet insurance is so affordable and i would recommend any pet owner to use Trupanion!
Insurer: Trupanion
By:
So Far So Good, quick and easy way to buy insurance online
So far Sonnet has been great, I like how everything was set up in minutes after getting my quote and deciding to purchase. My papers were instantly available for download to my phone. also my car is a little older and not having to run around and pay to take it to a shop and have it inspected was a huge time and money saver.
Insurer: Sonnet
By: Jordan