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Predatory practice
After 7 years of being a paying customer of Fetch, this year my dog needed dog needed a Tibial Plateau Leveling Osteotomy (knee joint and patellar ligament). This is the first major claim we have ever filed while paying premiums. We filed our claim and all went well for reimbursement for the surgery. I noticed my March billing was double from the previous year. I thought this was an error. I called for clarification. I was informed that was not a mistake that was my new rate for the new policy year, double the cost. The customer service rep asked me if I would like to discuss less coverage for less money. This company knowing my dog is older and has a predisposed condition( it sometimes happens on the other leg) they raise the customer rate doubled. This is a predatory practice especially since they do real splashy ads for what they pay out for the clients. These are advertisements to lure you in to become a client. This is not client/animal advocacy. I would not recommend this company, hidden pricing practices.
Insurer: Fetch
By: Carolyn G Merrill
My Vet was able to submit the charges directly and received the coverage amount roght away so that I only needed to pay the outstanding amount.
My Vet was able to submit the charges directly and received the coverage amount roght away so that I only needed to pay the outstanding amount. Great time saver!
Insurer: Trupanion
By:
Great experience, easy claims process
Quick and easy experience, I have been recommending to all my pet parent friends
Insurer: Trupanion
By:
So far we’ve had a good experience with customer service and claim payments!
So far we’ve had a good experience with customer service and claim payments! Thanks.
Insurer: Trupanion
By:
So nice and easy!
So nice and easy!
Insurer: Trupanion
By:
The company works hard to help get anything you need when you call or chat
The company works hard to help get anything you need when you call or chat
Insurer: Trupanion
By:
The best pet insurance out there
Trapani is always there when needed and responds in a timely fashion
Insurer: Trupanion
By:
Jayme's first claim.
Trupanion kept me informed from the time the claim was posted until the money was in my account. It was a very smooth experience.
Insurer: Trupanion
By: