221,424+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 221,424 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I am being scammed by Sonnet
I am retired, have been with Sonnet over 2 years, I have never missed a payment. Last month a young man ran a stop sign and hit my passenger door as I was moving down the street. The repair was 2,400, deductible 1,000. I requested from Tashna Spencer that she waive the deductible for claim #1687874 car was taken to shop over two weeks ago, on Aug 13th, after giving me wrong extension in writing and then after days of trying to get to her so I can pick up my car, she writes on Aug 13th" I am still awaiting the results from the plate search on third party's vehicle" REALLY??!!!!!, how many weeks does it take to get results from plate search?, is it after clients pick up car and pay deductible?, no wonder parking lot of your preferred body shop was full of cars to be picked up? is it after Sonnet will no longer pay for rental??? WHAT A SCAM, FOR SHAME, YOU SCAMMING PEOPLE THAT PAY YOU TO PROVIDE SERVICE, IF MY DEDUCTIBLE IS NOT RETURNED I WILL CANCEL WITH YOU AND GO ELSEWHERE AS I REFUSE TO BE SCAMMED BY YOU, YOU TOOK MY MONEY UNFAIRLY
Insurer: Sonnet
By: Yeda
Poor customer relations
Reached out multiple times to find out why my premium was increasing after no claims etc. over the year and never got a response. Very poor customer relations. I would be terrified if I ever did need to make a claim.
Insurer: Sonnet
By: Shelley
I couldn't be happier with Sonnet
I couldn't be happier with Sonnet. I switched to them from a previous provider, and saved 25% right off the bat. After about a year or two, my bill is now almost half of what it was with my previous insurance provider!
Insurer: Sonnet
By: Reegan
Online experience was excellent
Online experience was excellent - easy to use website - setting up account was easy and all documents accessible
Insurer: Sonnet
By: Derrick
My rates went up for no reason
My rates went up without any explanation. Nothing has changed, if anything I’m driving less since the beginning of the pandemic. Wish my rates wouldn’t increase for no reason.
Insurer: Sonnet
By: Sarah
vehicle rate is competitive
vehicle rate is competitive. however, house full insurance rate is not that competitive.
Insurer: Sonnet
By: Zander
Very easy to deal with
Very easy to deal with! I would recommend Sonnet to anyone in need of insurance.
Insurer: Sonnet
By: Rick
Stay Away
I have had my dogs covered with Healthy Paws since 2016. One of my dogs passed away in November 2020 and the claims were paid promptly and easily...which is what I expected given this company's reputation. My other dog who was also covered since 2016 had some growths which needed to be removed and were later diagnosed as cancerous. I submitted the medical records and received confirmation the claim was being looked at. I was giving it extra time given that things have been moving slowly due to the pandemic. Imagine my surprise when I received a notice stating the claim was denied and closed because of missing medical records? I have no record in my email or spam of them notifying me that more records were needed. I eventually found something in the messages folder of my Healthy Paws account. I sent all the records I had from 2013 to present to appeals and didn't hear anything. I then spoke with someone in customer service who confirmed they received the records but was confused since some of the pages came through upside down...but, she confirmed that it was being worked on. Weeks went by and still, I heard nothing so I called again. This time, the customer service rep was confused since all the records were there. He was able to open the file without a problem and he assured me it would be processed. Another 30 days went by. I heard nothing so I called again. This time I was told that the claim was denied because the appeals person couldn't open the attached files. The same files that the previous rep was able to open and look at. This rep set up a level 3 appeal and told me if I didn't hear back in 5 days to call back...which I did today. I had to start all over again with today's rep and according to him, I have to wait until September 13 before following up again. To add insult to injury, I received a notice of a rate increase. Are you kidding me right now? Stay away from this company. The customer service reps are very nice people but they have no authority to actually get things done...and the people that do have the authority don't seem to care. Robin Rosenhaus
Insurer: Healthy Paws
By: Robin Rosenhaus
I am truly happy that I choose…
I am truly happy that I choose Trupanion for my Frenchie Mugsy for the last 6 years. They have been nothing short of wonderful. Mugsy had a lot of issues and they practically reimbursed me for ALL of it. We are so appreciative of their coverage and so worth while having them. I highly recommend anyone with a pet to get TRUPANION Pet Insurance. I tell everyone I can to use them. So grateful. Thank you Trupanion
Insurer: Trupanion
By: Carol Iovine
Worth Every Penny
We made the decision to get pet insurance when we first adopted our dog Hayden. It showed it's worth almost immediately when not even a year later she needed emergency surgery for a bowel obstruction. Then, a few years ago she was diagnosed with hip dysplasia. Having insurance allowed us to get the tests needed to get a solid diagnosis; and now we have peace of mind knowing they'll cover future costs to help manage her condition. The claims process is easy and simple. They're quick to assess claims and give you a decision. The few times we've needed to speak to someone for help; they've been incredible friendly and helpful. They seem like the only insurance company in the world that wants to find ways to give you money. Their support staff will work with you and the vet to find the best solutions to get your bills covered.
Insurer: Trupanion Canada
By: Ashley Brooks