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Embrace Pet Insurance is HORRIBLE
Embrace Pet Insurance is probably the most aggravating consumer product I have ever purchased. At a time when your pet child is severely hurt, and you've paid out thousands and thousands of dollars in vet bills, and you can't stop crying, some junior moron they've employed keeps demanding ever more proof that there were no loophole "previously existing conditions" that could get them out of paying my claims. They were mercilous and relentless in trying to do this. One girl wrote me an e-mail demanding records from a date a long time before I purchased their policy. I had those records available, so I sent them. The company sent me a notice two days later, saying those records were from before I purchased their policy!!!! Well, I knew that, so why in the world did their employee demand those records????? Actually, before I bought their policy, they claimed THEY would do the contacting of my vets, but I got many demands from them to contact my vets myself for information FOR THEM when they were digging for preexisting condition information. Liars! The FINAL STRAW was when one of their stupid underlings tried to claim a ridiculous preexisting condition would negate their paying nearly $6000 worth of cancerous bone claims because I had my vet freeze off a SKIN WART!!!!! Really!!!! After I threatened legal action and getting the state Insurance Commision involved, they FINALLY paid, with no apology, no anything for all they'd put me through. Just horrible. I still cry nearly every day, not because my sweet greyhound had a leg amputated, but because she only has a few months to live. Embrace pays for her chemo therapies, but these rotten creeps sent me notice that they will NOT be paying for her some of her sister's future problems due to made-up preexisting conditions!! Her greyhound sister is covered on the same policy, and although I have made NO CLAIMS for her, they went right ahead and did a major investigation on this dog's medical records WITHOUT MY PERMISSION!!!!! This company is UNBELIEVABLY HEARTLESS.
Insurer: Embrace
By: Marc Erwin
Easy to follow instructions on…easy
Easy to follow instructions on registering Axl to the program. We will see how it works when we need it
Insurer: ManyPets
By: Libby
We are very happy and thankful to have…
We are very happy and thankful to have Embrace Pet Insurance to support the care of our beloved pets.
Insurer: Embrace
By: Alan Shelvey
This is the first pet insurance company…
This is the first pet insurance company we have used and it has been an excellent experience! I recommend Embrace to all my pet parent friends!
Insurer: Embrace
By: Timothy Swavely
Call wait time
Will rate excellent once they implement a call back feature so I don’t have to wait on hold for 30 minutes.
Insurer: Embrace
By: Kris Aguilar
Excellent First Impression!
I've not had to avail myself of the actual insurance service; my interaction came about as a result of a technical snafu that occurred while setting up my account. If my first contact with this company is any indication of what to expect, it is top-notch, five-star, outstanding customer service!!! Thank you Lakeisha!!!
Insurer: ManyPets
By: New Customer
I’m very happy with the quick…
I’m very happy with the quick turnaround once a claim is filed. It’s such an easy process. Thank you Pet Partners!!
Insurer: PetPartners
By: Christine Nash
Grateful for Lemonade!
I am so glad I got Lemonade insurance! My pup got sick and my Vet bill was super high. I was able to make a claim and get support with my vet bill quick with the help of Lemonade. I 100% recommend!
Insurer: Lemonade
By: Martine
Great first experience
Very friendly and helpful
Insurer: ManyPets
By: Michael