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I cancelled another pet insurance…
I cancelled another pet insurance policy due to their handling of my claim. My dog had 2 ear infections in 15 months and they refused to pay for the 2nd infection - stating it was a "pre-existing" condition. I work in the medical field and understand the true concept of "pre-existing" (which is a chronic, incurable disease process). Ear infections are acute. Anyway, I chose to switch to ASPCA because their "Pre-existing" clause was a little better - 180 days vs ANY medical condition in the past. I believe in ASPCA and all the wonderful things they do. I haven't had to file a claim yet but I am hoping it will be a smooth process.
Insurer: ASPCA
By: Donna Hofer
Care for my Babies
easy to understand and clear policies.
Insurer: ManyPets
By: Jackie
We made the mistake of not having pet…
We made the mistake of not having pet insurance when our last dog Bowie got sick required thousands in surgery. After he passed we vowed to put any other fur babies we had on insurance and we are very glad we did. It’s been well worth the piece of mind.
Insurer: ASPCA
By: L.A
What to do now?
I just took my dog to the vet and now I don't know what to do. I am waiting on some guidance, as I don't know where to send the copies for reimbursement???
Insurer: ASPCA
By: Terri Bivens
I expected to get a big run around when…
I expected to get a big run around when I filed my 1st claim. I expected it to be difficult.. Instead it was really easy. I just answered a couple of easy questions, Uploaded a couple of documents, and got my claim paid within a couple of weeks. I was very pleasantly surprised.
Insurer: Pets Best
By: Roy Mosley
it was very helpful
it was very helpful
Insurer: Prudent Pet
By: joel gonzales
We had a serious concern ...
We had a serious concern about our puppy and the rep was so friendly, courteous and extremely helpful. by the end of the conversation I felt good about the decision that we made with this insurance company.
Insurer: Trupanion Canada
By: DANIELA WIGHT
I was so happy that your customer…
I was so happy that your customer service representative was able to fill out my application. As a senior and sight as goo as it use to be without an computer knowledge, this was a blessing! Also not sure if that was her title,but she is a winner in my book
Insurer: ASPCA
By: Stephanie Garnett
Your statement in your website…
Your statement in your website advertising about pre existing conditions being covered after 18 months did not match the contract I read after I joined and paid you. I contacted your company about it and have had only vague, runaround answers from Jalisa. I don't feel comfortable and don't feel that I can trust your company if I have problems. I want to cancel my membership and I want a full refund.
Insurer: ManyPets
By: customer