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Pet parents across the U.S. and Canada have left over 218,809 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent customer service
Excellent customer service! Always willing to help with any issue you may have. Great prices!
Insurer: Sonnet
By: Marjorie
Lack of Transparency
The initial premiums for home and auto insurance are not the lowest but competitive. I had a claim a few years ago on my home policy from damage caused by nature and the response to the issue was great. However, I have experienced communication issues with Sonnet. Last year before renewal, I received an email with the renewal amount for the auto insurance but never received a notice for the home insurance renewal. I shopped around and found lower auto premiums. When I went on-line to check out the home renewal, I found the premium increased substantially but did not have time to shop around. I called Sonnet and asked why I did not get the email notification for the home policy and the agent had no answer. I suspect it was because of the premium increase and Sonnet did not want to let me know in advance so I could shop around. I asked the agent what the combined discount was for Sonnet having both the auto and home policies and was told he has no idea. I was told I would have to cancel one policy to find out what the premium would be for the other policy. Overall, I find Sonnet to be evasive and not as forthcoming as other insurance companies, especially when policy holders want to comparison shop. My polices renew in September and am waiting to see if I get email notification of the premiums for both auto and home for 2022. I'm already shopping around. I received my renewal notice for the autos for 2022 and called Sonnet. I was told I would receive the home premium over the next few days. I asked again what the discount was for Sonnet having both policies and they couldn't tell me anything other than it could be up to 20%. As a consumer, this is totally unacceptable.
Insurer: Sonnet
By: Sonnet customer
I am very glad to choose your company
I am very glad to choose your company , very friendly, cooperative and helpful to their insurer.
Insurer: Sonnet
By: Manouchehr
Sonnet saved me lots!
Super helpful, with excellent customer service. I was with a broker before I switched to sonnet and paying well over $300 a month! I’m now paying less than half of that with Sonnet. It was pretty easy to get a quote online and get things started. So glad I found Sonnet and switched.
Insurer: Sonnet
By: Leah
Excellent customer service
Excellent customer service
Insurer: Sonnet
By: Michael
So Slow and expensive for the high deductible….keep looking
Slow doesn’t even cover how slow they really are. This insurance has a high deductible- you are better off putting what you would pay in a savings account. Not worth it
Insurer: Pets Best
By: Jan
I was found at fault for an accident…
I was found at fault for an accident where I was not to blame. Circumstances dictated that I was in a no win situation. Avoidance would have caused even more damage and possible injury to others. I was not at fault according to the OPP. I was not charged with a traffic offence. The Ombudsman you employ is clearly bias in the favour of the insurers. My insurance premiums almost doubled, for a driver who has never had an accident in the past and never any claim. This whole process has stained irrevocably my driving record and I am now considered a liability. I am retired and drive less than 100km a week. I am hardly a risk and I am very disappointed.
Insurer: Sonnet
By: Michael Brown
Healthy Paws wouldn't cover an Unhealthy Paw!
I joined Health Paws in 2017 and have been quite happy with their service. Until now. My 4-year-old Border Collie tore a pad on his paw that required veterinary attention. I submitted the claim only to be told that they were declining to cover the costs as it was a pre-existing condition - a torn paw! Quite ironic given the company name is "Healthy Paws." They told me that it was declined on the basis of an injury he suffered as a puppy in 2017. The 2017 injury wasn't even a torn paw pad. I appealed the decision and they couldn't even be bothered to reply. This is on top of the fact that they keep increasing my premium with no explanation. I canceled my policy and will try my luck with Lemonade.
Insurer: Healthy Paws
By: Michael O'Neill
Let me pay 50 bucks to wait 10 days to…
Let me pay 50 bucks to wait 10 days to get coverage. Do you guys plan on reimbursement for the days not covered? Or do you lower first month to meet those days not covered. Sounds like You do neither appreciate it .
Insurer: Prudent Pet
By: Carter Allen
I would like to start by saying I was…
I would like to start by saying I was very surprised at the price ove just plod ( way higher then anyone else I was quoted from . Having said that to add full coverage to my car was only a 135 dollar option for my policy so I took it . Full overage from say intact was a full thousand dollars more . Overall I'm very happy with the level of service I have reserved and have told all my friends and loved ones about you when it's renewal time and I hear them all talking about it .
Insurer: Sonnet
By: Srephen Mohan