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Clear concise communications
Clear concise communications, professional responses verbally and written communication. Claims were handled very quickly. Thank you!
Insurer: Embrace
By: Gus
When our dog had an unfortunate serious…
When our dog had an unfortunate serious bout of vomiting/diarrhea, it was nice to know that a good chunk of the vet costs would be picked up by Healthy Paws. It's hard enough when your pet gets sick, so having that little extra peace of mind is all the more important. The claim process was transparent and straightforward, and happily our dog is back to her normal energetic self.
Insurer: Healthy Paws
By: Stanley
The website wont allow me to log in
The website wont allow me to log in, saying my email cannot be found although I still have the confirmation emails sent to the email they say con not be fount. Having a really hard time cancelling my account.
Insurer: ASPCA
By: Alexis LaBondano
So grateful we chose Healthy Paws to…
So grateful we chose Healthy Paws to cover our Shih Tzu. We recently found out or 21mo old pup needed major back surgery. Healthy Paws made it so much less stressful knowing we had them backing us. I called before our neurology appointment to find out what I was looking at regarding coverage. Tristan walked me through the whole process making sure I understood the terms and what would be expected of me. Because he took the time to explain it, I had all the documentation ready, uploaded it on the app and hit the submit button. Literally, 5 min. I got an email back saying they had received my claim and would review it. The first initial doc appointment for diagnosis requested the doctor’s chart. Completely understandable. Two days later I had an explanation of benefits and funds in my account that night. After surgery, same thing, 2 days and it was all taken care of. Great people to work with and so caring. I even got a follow up email from Stephanie and Tim asking how Watson was doing a week after major back surgery! It wasn’t a form letter either as we communicated a couple of time back and forth. They were happy to hear we were on the mend. The app is easy to navigate, and you can change your coverage at any time. I was truly expecting the process to be like working with our medical insurance, but it was completely different. So much easier!! If only human insurance companies were as easy to use as Healthy Paws!
Insurer: Healthy Paws
By: M. Mitchell
Horrible…
I left a high review after my experience of easily submitting a claim. What I did not count on, was how IMPOSSIBLE it would be to get my claim processed. In spite of completely submitting not only visit notes, but including an unremarkable medical history, because my puppy has never had anything other than healthy pet and vaccines, my claim was put on hold for not having medical history. Nothing I could do would change this. I could not include a history to show any prior conditions because there was none. Out of frustration, I cancelled our policy and would give 0 stars if I could. As for the reply. I can add that these people are also illiterate. There WAS NO pre-existing condition. This was a puppy that had been insured with EMBRACE for 7 months. Frankie is now a healthy 11-month-old Brittany. She was treated for ENTERITIS -- a condition you get when you eat something bad and get diarrhea! No one wanted to look at the vet notes, I guess. Each visit was listed by date as "Healthy Pet" and a corresponding date for puppy vaccinations. We have additional dates for weigh-ins because I monitor her growth. This is a case of willful denial. How can you provide information about a pre-existing condition if none existed, and the condition treated isn't predicated by one? Again, these people suck. I have a conformation dog and I want you people to know that I am spreading the word in my world to avoid your comany. Your idiotic response and lack of effort to even try to remedy the situation just proves I am right. People, don't waste your money with this coverage. It's not insurance, it is bait and switch, false advertising, a sham. And if you want to resolve it as indicated below, pay the claim. I don't have an hour to wait on hold. I gave up on that already. I have filed a complaint with the Better Business Bureau. Just pay 80% of my vet bill and be done with it. It was only $150. Not a lot, but apparently too much for you to want to pay.
Insurer: Embrace
By: Mrs. Murphy
Very easy and quick
Submitting a claim is very quick. Someone contacts you immediately through the chat system. You answer a few questions, email your invoice, and reimbursement comes within a few minutes.
Insurer: Lemonade
By: Kathleen
This is the BEST Pet insurance!!!
This is, the absolute BEST pet insurance! They are responsive and handle claims quickly. I HIGHLY recommend Pets Best after 7 years of use!!
Insurer: Pets Best
By: Sylvia
1st Experience with Trupanion was #1
This weekend started with our 18month old Lab throwing up something...probably a small stuffed animal from the looks of it, except we have NO idea where he got a hold of it. 24 hours later, he's still vomiting and beyond lethargic. we carried him to the car and took him to the emergency vet hospital. I only just enrolled 2 months ago with TRUPANION. Called them from there to ask what the process was. I submitted an estimate and was called the SAME DAY that it was approved with best wishes for a speedy recovery for our pup. Today was a hard day at the hospital, but TRUPANION made it a bit easier by removing some of the financial burden from us quickly. Thank you Trupanion Team!
Insurer: Trupanion Canada
By: Esther Afriat
Great communication
I had 2 claims within 1 month. Both people assigned to the cases were very prompt and efficient at getting the claims processed quickly. The communication was good and the instructions were easy to follow. I received my claim reimbursement quickly.
Insurer: Lemonade
By: Sara
It took a little while to get…
It took a little while to get reimbursed which is fine . My dog Nash had an illness and was treated at an animal hospital and then at his veterinarian as a follow up for the same illness I got reimbursed for the animal hospital visit but never got anything from the vet visit which was included in the same claim . It cost about $400 for the meds and vet visit .
Insurer: Pumpkin
By: Customer