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Jury is still out
Slow processing - I submitted a claim in 2021 that wasn't processed until March, 2022 and then Pets Best applied the claim to the prior year deductible. With vaccinations, the cost of the vet tech to administer are being denied, but it was indicated there would be reimbursement if a vet administered. I'm assuming that would cost both of us more, so that doesn't make sense to me. I'm very concerned that if I have an emergency with my pet, that Pet's Best will find ways to deny coverage. I'm not sure if it is worth purchasing the insurance. On a positive note, it is very easy to submit claims online.
Insurer: Pets Best
By: Stella
Best coverage for best price
After extensive research into many other policies I found ManyPets the best coverage for the best price. I had a few questions so called customer service. The gal was very helpful, friendly and knowledgeable.
Insurer: ManyPets
By: Bria’s Mom
Quick easy service!
Very quick and easy service!
Insurer: Lemonade
By: Jennifer
Best investment in my little one!
My pup suffered a 2nd bout of pancreatitis, requiring 2 days of hospital care. Our local vets don’t offer overnight care so we had to transfer her from emergency hospital to the regular clinic each day, requiring a 2 hour round trip each time. It was hard enough to worry while being without her but knowing Trupanion would cover most of the expense certainly helped. Claims were processed quickly and payment is much appreciated. Thank you, everyone at Trupanion!
Insurer: Trupanion
By: Darla
My experience was excellent
My experience was excellent. The representative answered all my questions and took care of my concerns while being very polite.
Insurer: Embrace
By: Lorena Erickson
Easy and quick
I adopted my cat in November 2021 and by February 2022 he became quite sick. I had luckily purchased Lemonade Pet Insurance the month prior, to start the year off. I submitted multiple claims and they were handled quickly. Reimbursement was lightning fast, which was a pleasant surprise. My sweet kitty ended up passing in May 2022 and even though his end of life wasn't covered, it was nice that I didn't have to go through a long process of trying to get his past claims completed and I was able to close the policy quickly. I ended up purchasing another policy for the cat I rescued the following week and have recommended to others already.
Insurer: Lemonade
By: Kaitlin
Amazing service, no drama, very effective
We had our pet to go thru an emergency spinal surgery, and in less than a week after remission, Trupanion had already made the deposit in our bank account for this major expense. Very straight forward, all done online. They take care of connecting with the clinic. Second time we had to sue them, great service and effective response. Thanks!
Insurer: Trupanion
By: Cookie's dad
Submitted all necessary paperwork on…
Submitted all necessary paperwork on our animal, filed a claim on a service at the beginning of February of 2022. The company put a hold on the claim stating on the paperwork was not submitted. I resubmitted all the paperwork that I had to the company, a month goes by nothing I submitted a email to the company on inquiring on the status of the claim, received no correspondence. Then I submitted another email stating that I’m not help with the service. A month goes by and still nothing, so I canceled my policy with the company. Even with me calling to cancel the customer service representative never inquired on why I was canceling my policy. So use this company at your own risk BP
Insurer: Embrace
By: Bennie Paramore
Im only giving a 3 for now
Im only giving a 3 for now, because I do not have my adoption final. Im impressed with the coverage, but I spoke to a rep that apparently thought she knew more than me about how my place of work ran better than I did. Mind you, I have been an RVT (registered vet tech) for 32 years and have worked at a prestigious university veterinary hospital for 21 years. Yet, she had to mention she was a vet tech and knew my hospital better than I did. Well, I was correct regarding our discussion. I will follow through with my adoption and go with Embrace, because of the coverage. However, I do not appreciate an employee there arguing about what I know, and implying they know more, after I had to repeat myself several times.
Insurer: Embrace
By: Kelly Reynolds
How can you guys take $30 out of my…
How can you guys take $30 out of my account every month but not recognize my email??? And then when I need the vet hotline number you’re not available to call and I can’t access my account to get it? Will FOR SURE be canceling.
Insurer: Prudent Pet
By: Alyssa Thompson