207,035+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 207,035 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Extremely Disappointed and Misled
I am extremely disappointed with Healthy Paws Pet Insurance. They increased my pet’s age by two years in their system and began charging me nearly four times more than what I originally signed up for — without properly notifying me. When I contacted them to ask why I was never informed about this drastic increase, I was told that “mail gets lost” and that I should have checked their website for notifications. That is not an acceptable way to communicate major billing changes, especially when premiums increase so significantly. On top of that, despite paying extremely high monthly premiums — almost comparable to what I pay for my own health insurance — they have not covered or reimbursed my claims as expected. The coverage feels extremely limited, and the value simply does not justify the cost. The lack of transparency, poor communication, and unexpected premium hikes feel deceptive. I would strongly advise pet owners to carefully review all terms and monitor their billing closely before trusting this company.
Insurer: Healthy Paws
By: fasan
This was easy to upgrade
This was easy to upgrade. So far metlife is great
Insurer: MetLife
By: Kathryn
Claims
It’s easy to file claims. My issue is the online chat is never available so if I have any questions they go unanswered. I’ve also sent emails and I never get any reply’s. Very inconvenient.
Insurer: MetLife
By: Jessica
Franklin was great
Franklin was great. He explained the coverages so that I’m comfortable with what I purchased. I had compared numerous plans on line and feel that I now have the best coverage at a reasonable price for my pet
Insurer: Nationwide
By: Margaret
Easy to file claim
Easy to file claim with a speedy and easy compensation!
Insurer: MetLife
By: Todd W
Everything was done in a very timely…
Everything was done in a very timely manner and very professional. Highly recommend pumpkin!
Insurer: Pumpkin
By: Rebecca
Fast quick review of claim submitted
Fast quick review of claim submitted. App is user friendly.
Insurer: MetLife
By: customer
Professional
They are so professional and thoughtful. Very quick to handle a claim.
Insurer: MetLife
By: Bill Warren
Great information and responses…
Great information and responses promptly and clearly explained
Insurer: MetLife
By: Mrs G
I got pet insurance through my employer…
I got pet insurance through my employer and after I left my place of work, they kept me at the same rate. Anytime I call customer service, they are always asking how my dog Ruby is doing! So sweet! I will not go to anyone else but MetLife for my pet insurance!
Insurer: MetLife
By: customer