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Surprised at reasonable cost of the…
Surprised at reasonable cost of the insurance
Insurer: Nationwide
By: Mercy Gulbransen
Great detail on the EOB's
Great detail on the EOB's. Wish the processing was a little quicker. Overall good job!
Insurer: Fetch
By: Kristine
Great Customer Service
Great customer service Very friendly and quick as well as easy to file claims ! Always asks about Giovanni
Insurer: Spot
By: DeAnna Campolungo
Thank God for Metlife
Thank God for Metlife, without you I'd be broke. Very easy to file claims , also quick turnaround.
Insurer: MetLife
By: Lee Family
Insurance has been great to us
Insurance has been great to us. Fast recovery on our insurance claims
Insurer: MetLife
By: Joyce Wilson
Ease in filing the claim and receiving…
Ease in filing the claim and receiving reimbursement in a quick manner.
Insurer: Trupanion
By: April
I appreciate MetLife!
I appreciate MetLife! It brings piece of mind and peace knowing our family pet is insured.
Insurer: MetLife
By: customer
Quick & Easy
The website was easy to use and understand. The options with explanations was great. I feel so much better knowing that my pets can get the care they deserve and I can save some money on vet visits and things.
Insurer: Nationwide
By: Tonya
Won’t cover a legitimate claim
I’m extremely disappointed with MetLife Pet Insurance. One of my cats swallowed a Nerf pellet, which required surgical removal. This is an obviously a foreign object ingestion case — something that is clearly listed as covered. MetLife denied the claim, insisting it was a “pre-existing condition,” which makes absolutely no sense. They tried to point to her recent vaccines as a reason for pre existing, even though a literal Nerf foam bullet was surgically removed from her stomach. There is nothing “pre-existing” about an accidental foreign object ingestion. They later claimed they needed the exact date and time when the ingestion happened. I explained that it occurred sometime between her vaccines and the emergency surgery — a window of two days — and that she lives indoors. The veterinarian even wrote a letter stating that it’s impossible to know the exact time or place of an accidental ingestion, and that the foreign object removal should be sufficient proof. MetLife still denied the appeal, again calling it pre-existing. At this point it’s clear they simply do not want to pay out on a legitimate, medically verified claim. This has been a frustrating, time-consuming, and honestly shocking experience. I would strongly caution pet owners to think twice before trusting MetLife with their pets’ health needs
Insurer: MetLife
By: Rodrigo
Delaney was very helpful and friendly
Delaney was very helpful and friendly. Walked me through the process and even will send me forms via mail.
Insurer: Prudent Pet
By: Sean